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About the Role

The Desk Clerk monitors building traffic, communicates with tenants, visitors, and staff, prepares reports and work orders, enforces project policies in compliance with fair housing regulations, and maintains the reception area.

Responsibilities

• Answer telephones, direct calls, take messages, and make emergency calls.
• Assist with office tasks including work orders, comment cards, and visitor violation forms.
• Inform visitors of policies, verify ID, and manage sign-in/out procedures.
• Complete incident reports for unusual building activity.
• Distribute resident mail daily.
• Provide coverage for absent desk clerks.
• Undergo annual tuberculosis testing and follow Exposure Control Protocol for bloodborne pathogens.

Requirements

• Experience working with diverse cultural backgrounds, particularly individuals with special needs, is beneficial.
• Knowledge of federal, state, and local laws, including Fair Housing guidelines.
• Ability to read, understand, and communicate fluently in English.
• Demonstrated awareness, urgency, and problem-solving skills following established procedures.

Skills

• Knowledge of federal, state, and local laws
• Knowledge of Fair Housing guidelines
• Fluent English communication skills
• Awareness
• Urgency
• Problem-solving skills
• Adherence to procedures

Work Type

• Graveyard Shift
• Full-time
• Part-time

Experience Level

• Experience working with diverse cultural backgrounds and individuals with special needs is preferred.

Benefits

• Medical, dental, and vision care (for 30+ hours/week employees)
• 100% paid preventative medical care (for 30+ hours/week employees)
• Up to ten days of vacation leave per year in the first year (for 30+ hours/week employees)
• Up to 80 hours of sick time per year
• Flexible Spending Accounts for Health Care and Dependent Care (for 30+ hours/week employees)
• Company-paid Life AD&D Long Term Disability (for 30+ hours/week employees)
• Free, confidential counseling through Employee Assistance Program
• Commuter benefit program
• Discounts for AT&T and ClassPass
• $100 annual Wellness Reimbursement
• Matching 401(K) Retirement Savings Plan up to 2% of compensation (for employees working 20+ hours/week)

About the Company

• The John Stewart Company is a full-service housing management, development, and consulting organization established in 1978.
• Committed to providing high-quality service in the affordable housing sector.
• Enriches the lives of residents and employees.
• Delivers services cost-effectively, efficiently, professionally, compassionately, with integrity and respect.

Equal Opportunity

• The John Stewart Company provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or other legally protected characteristics.
• Considers qualified applicants with criminal histories in compliance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.