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About the Role

United Airlines is reinventing the airline industry and is looking for passionate individuals to join their global team. This role offers opportunities to evolve your career, access industry-leading health and wellness programs, and travel the world. The Cargo team plays a vital role in the global supply chain, transporting goods and keeping economies running. This position offers a career within a career, with exposure to various areas of the airline's operations.

Responsibilities

Manage all aspects of Cargo operations including freight and mail handling, data entry, scanning, and running.
Lead and develop front-line coworkers and business partners to deliver excellent customer service and a quality product.
Ensure consistency in operational, service, and product delivery.
Lead performance dialogues to review metrics, performance boards, and issues boards.
Develop and support standard work and continuous improvement processes.
Oversee and support the performance of business partners and ramp teams.
Address performance issues to change coworker and business partner behavior.
Set expectations and gain commitment from coworkers and business partners.
Serve as a subject matter expert on safety, performance objectives, and procedures.
Conduct training and development, including initial training and various system/manuals.
Engage front-line coworkers and business partners to deliver excellent customer service and an on-time quality product.
Engage and recognize internal and external customers.
Monitor front-line coworker and business partners’ behavior with customers.
Monitor the performance of business partners, ramp team, and cargo help desk agents.
Assess and delegate appropriate work tasks.
Identify issues and engage in structured problem solving.
Conduct trend analyses and review key metrics.
Provide regular coaching, feedback, and recognition.
Communicate effectively to ensure priorities are understood and acted upon.
Maintain daily oversight to ensure optimal staffing levels.
Collaborate with the local team to ensure resources meet business demands.
Manage coworkers in accordance with company guidelines and union contracts.
Deliver expectations to the cargo lead and define roles and responsibilities.
Engage and educate front line coworkers through various communication methods.
Manage preplan operations, urgent shipments, quick connects, and irregular operations planning.
Utilize the EPS tool and understand employee accountability letters.
Communicate and resolve issues with other departments.
Provide weekly reports to station leadership.
Develop action plans to affect behavior change.
Provide technical guidance and interpret company guidelines and procedures.
Identify, address, and issue appropriate and timely corrective action.
Conduct routine investigations into performance, safety, complaints, and other work issues.
Recognize and document excellent performance.
Partner with business partners’ supervisor staff to define and address performance impacting shared goals.
Participate in peer, safety, and accident review boards.
Confront and address inappropriate behavior and performance issues with specific feedback.
Meet Cargo budget targets.
Manage Cargo Supply inventory and ordering.
Manage ULD inventory and supplies.
Manage RFS.
Subrogate Cargo Claims and Fines to the accountable party.
Mitigate Cargo fines.
Maintain the station DRS Page.
Partner with Corporate Real Estate, local airport authorities, and building maintenance to manage Cargo facilities.
Partner with Ground Equipment Maintenance to manage Cargo ground equipment.
Represent station as advocate/champion for areas such as Claims & Loss prevention and Temperate Control products.
Audit business partners’ compliance of regulatory policies.
Audit business partners contract compliance.
Audit business performance to ensure defined SLAs are being met.
Audit business partners’ invoices.

Requirements

High school diploma or equivalent.
2+ years’ experience in operations and/or organizational leadership.
Strong written and oral communication skills.
Conflict resolution and decision making abilities.
Proficient in IT systems and common software.
Operations and Vendor Management experience.
Knowledge of MS Office applications.
Business analytics skills.
Ability to build strategic relationships.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Skills

Business Acumen/Continuous Improvement
Customer Focus
Conflict Resolution
Accountability
Teamwork
Engagement/Motivation
Safety orientation
Planning/multi-tasking
Influencing
Relationship Skills
Connectivity Skills
Field Operational Leadership

Location

San Francisco, CA

Work Type

Onsite
Full-time

Experience Level

2+ years’ experience in operations and/or organizational leadership
4 years of equivalent work experience (preferred)

Education Level

High school diploma or equivalent
Bachelor’s degree (preferred)

Salary/Compensations

$80,235.90 to $98,066.10
Eligible for bonus and/or long-term incentive compensation awards.

Benefits

Medical
Dental
Vision
Life insurance
Accident & disability insurance
Parental leave
Employee assistance program
Commuter benefits
Paid holidays
Paid time off
401(k)
Flight privileges

About the Company

United Airlines is reinventing what our industry looks like and what an airline can be.
We are a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills.
We are a major provider of air freight services, transporting everyday electronics, automotive parts, perishable goods, life-saving organs, vaccines, and baby formula.
We help keep businesses, communities, and global economies running.

Equal Opportunity

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
We provide reasonable accommodations for applicants and employees with disabilities.