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About the Role

The Customer Solutions Representative is crucial to achieving our mission. This role builds relationships with customers to access workforce services through the Reemployment Services and Eligibility Assessment (RESEA) Program to expedite employment.

Responsibilities

• Communicate with customers via telephone, virtually, or in-person to assess goals and assist job seekers transitioning to new positions.
• Review and identify job opportunities for customers, providing referrals to qualified candidates.
• Advise customers on the local job market, employment services, resources, educational opportunities, resume development, application completion, interview techniques, and proper dress attire.
• Develop constructive working relationships with internal teams, the public, and external partners.
• Actively seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and customer follow-up.
• Perform other duties as assigned.

Requirements

• High school diploma or GED
• Valid driver’s license and proof of insurance with good driving record
• Six months of relevant experience preferred
• Bilingual in English and Spanish strongly preferred
• Ability to lift up to 10 pounds occasionally
• Ability to stand, sit, bend, and walk to perform job scope
• Requires visual acuity, speech, and hearing

Skills

• Knowledge of workforce development or career counseling services
• Knowledge of local communities, labor market, and resources
• Proficiency in computer systems and programs (e.g., word processing, spreadsheets)
• Exceptional customer service skills
• Exceptional interpersonal skills
• Ability to work with diverse customers and communication styles
• Ability to effectively handle challenging situations and difficult customers
• Sensitivity to customer needs and feelings
• Excellent problem-solving skills
• Critical thinking skills
• Organizational skills
• Detail-oriented
• Ability to multi-task and learn new systems, platforms, programs, and services
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public

Location

• Office environment
• Occasional driving and travel required

Work Type

• Onsite
• Flexible hours

Experience Level

• Six months of relevant experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• $21.15 Hourly

Benefits

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance

About the Company

• C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Southern Nevada.
• C2 GPS has a reputation for outstanding customer service, building relationships in local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.
• Company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of work to deliver a standard of excellence.
• The service delivery model spans several counties in Texas, Florida, and Southern Nevada.
• C2 GPS' guiding principle is that employees must be passionate about providing superior customer service and supporting the communities where they live and work.

Equal Opportunity

• Equal Opportunity Employer: Minority/Female/Disability/Veteran