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About the Role

The Customer Solutions Representative is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services through the Reemployment Services and Eligibility Assessment (RESEA) Program in order to expediate employment.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess goals, provide information, and assist job seekers.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Advise customers on the local job market, employment services, resources, educational opportunities, resume development, application completion, interview techniques, and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Actively seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and customer follow-up.
• Perform other assigned duties and fulfill required responsibilities.
• requirements

Requirements

• Valid driver’s license and proof of insurance with good driving record.
• Requires visual acuity, speech, and hearing.

Skills

• Previous knowledge of workforce development or career counseling services (helpful).
• Knowledge of local communities, labor market, and resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to effectively handle or resolve challenging situations and difficult customers.
• Sensitivity to customer needs and feelings, demonstrating concern for others.
• Excellent problem-solving and critical thinking skills.
• Organizational skills and detail-oriented.
• Ability to multi-task and learn different systems/platforms, and diverse programs and services.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Bilingual in English and Spanish (strongly preferred).

Location

• Office environment

Work Type

• Onsite
• Occasional travel
• Flexible hours

Experience Level

• Six months of relevant experience (preferred)

Education Level

• High school diploma or GED

Salary/Compensations

• $21.15 Hourly

Benefits

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance

About the Company

• C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services.
• Serves Texans, Floridians, and Southern Nevada.
• Known for outstanding customer service, building local community relationships, and providing career services to enable job seekers to find meaningful work and grow their careers.
• Company values include Respect, Communication, Customer Engagement, and Ingenuity.
• Service delivery model spans several counties in Texas, Florida, and Southern Nevada.
• Employees are passionate about providing superior customer service and supporting the communities where they live and work.

Equal Opportunity

• Equal Opportunity Employer: Minority/Female/Disability/Veteran