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About the Role

This full-time Counter Sales role is a key customer touchpoint, responsible for accurate order entry, smooth customer interactions, and maintaining inventory accuracy. The position requires strong multitasking skills and coordination of logistics to support delivery timelines, ensuring an exceptional customer experience and reinforcing the company's reputation for quality and reliability. This full-time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Responsibilities

Provide exceptional customer service via phone, email, and in-person.
Accurately process customer transactions at the sales counter using the company's computer system.
Create detailed sales orders and quotes, estimating material needs and project costs.
Coordinate and schedule truck deliveries.
Participate in inventory management activities including cycle counts, order picking, staging, replenishment, and shipping/receiving.
Collaborate with management and team members to communicate customer needs and special order requests.
Maintain a clean and organized work environment, promoting operational efficiency and safety.
Work collaboratively with warehouse and sales teams.
Perform other duties as assigned.

Requirements

Prior experience in customer service or sales, with a focus on customer satisfaction, retention, and loyalty.
Proficiency in basic computer operations and internet navigation.
Experience with point-of-sale systems and order entry procedures.
Ability to lift up to 50 lbs.
Ability to work in varied conditions, including warehouses and outdoor environments.
Willingness to work overtime during peak season.
Ability to pass a pre-employment background and drug test.
Bilingual proficiency in English and Spanish (preferred).
Previous experience with irrigation or landscaping products (preferred).
Forklift operation experience or current forklift certification (preferred).

Skills

Multitasking skills
Customer service
Computer operations
Internet navigation
Point-of-sale systems
Order entry procedures
Inventory management
Logistics coordination
Forklift operation
Bilingual (English and Spanish)

Location

2833 Vicente Street, San Francisco, CA 94116

Work Type

Full-time
Monday through Friday
Overtime during peak seasons

Experience Level

Prior experience in customer service or sales

Salary/Compensations

$26 per hour (Depending on Experience)
$19.00 to $25.00 per hour
Starting wage may vary based on position, location, education, training, and experience.
Eligible for overtime based on business needs.
Eligible for performance-based bonus programs, commissions, car allowance, automobile and fuel program, and travel expense reimbursement (depending on role).

Benefits

Discretionary bonuses
401(k) Retirement Plan with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating holidays)
Paid Parental Leave
Medical, dental, and vision benefits
Flexible Spending Accounts
Dependent Care Spending Accounts
Company-paid life insurance and short-term disability
Additional life insurance
Optional long-term disability
Safety program with bonuses for drivers
Employee Referral Bonus Program

About the Company

Heritage Landscape Supply Group.
SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, is a family of industry-leading, independent roofing distributors.
SRS has rapidly grown through acquisitions and new locations since 2008, becoming one of the fastest-growing building products distribution companies in the U.S.
SRS aims to form the strongest national network of independent roofing and building product distributors, delivering industry-best products and services.
SRS strives to be the preferred employer in the industry, fostering an entrepreneurial culture with motivated and engaged employees.
Company culture encourages making money, having fun, and giving back.

Equal Opportunity

SRS Distribution Inc. is an Equal Employment Opportunity (EEO) employer, providing job opportunities without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic protected by applicable federal, state, and local EEO laws.
Individuals with disabilities or disabled veterans requiring reasonable accommodation for applying should contact Human Resources at 855.556.3221 or HR@Help.SRSDistribution.com, including business name, location, and job title. Allow one business day for a reply.
All employment offers are contingent upon successful completion of a background check and drug screen.