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About the Role
Victor Chrysler Dodge Jeep Ram seeks an experienced, hands-on Service Manager to lead a growing Service Department. This role involves controlling costs, fostering positive employee relationships, achieving sales and profit objectives, and cultivating a loyal customer base. The ideal candidate is a team-builder, team-player, customer-focused, organized, and highly motivated.
Responsibilities
- Oversee the Service Department, including Auto Technicians, Service Advisors, Detailers, and Service Lane operations
- Forecast and meet departmental goals and objectives
- Collaborate with the Parts Manager for timely parts turnaround on internal jobs
- Ensure proper and timely diagnosis and servicing of customer vehicles
- Keep customers informed on repair status and completion timing
- Resolve customer complaints promptly and effectively
- Manage all warranty submissions
- Conduct regular Service Department meetings, including safety meetings
- Ensure timely completion of all required position-based training and testing for department team members
- Maintain service department compliance with OSHA, DEC, and other regulations
- Be a results-driven, highly energized, and customer service-oriented leader
- Demonstrate a passion for customer care
- Motivate, train, develop, and reward employees
- Maintain value, quality, integrity, and a high Customer Service Index measurement
Requirements
- Previous franchise dealership Service Management experience required
- Chrysler, Dodge, Jeep, Ram experience is a plus
- Parts Management experience is a plus
- Knowledge of dealership warranty processes and policies
- Knowledge of dealership financial statements
- Knowledge of principles and processes for providing customer service
- Ability to identify operating errors and implement corrective actions
- Ability to exercise good judgment in challenging situations
- Professional demeanor when interacting with customers
- Valid driver’s license and acceptable, safe driving record
Skills
- Team-building
- Team-player
- Customer-focused
- Organized
- Highly motivated
- Results-driven
- Highly energized
- Customer service-oriented leadership
- Passion for customer care
Experience Level
- Experienced
- Previous franchise dealership Service Management experience
Salary/Compensations
- Competitive base salary and monthly performance bonus
Benefits
- Signing bonus (based on experience)
- Healthcare, Medical and Dental insurance options
- 401(k) plus company match
- Paid vacation
- Accrued sick time
About the Company
- Victor Chrysler Dodge Jeep Ram
Equal Opportunity
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.