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About the Role
This role supports Financial Advisors by managing day-to-day operations, enhancing customer service, and preparing client paperwork and transactions. It offers a career path towards opportunities requiring industry licenses.
Responsibilities
- Act as a liaison between registered representatives and their clients.
- Answer phones, schedule appointments, and prepare materials for client meetings.
- Aid registered representatives in preparing client illustrations, graphs, charts, and reports.
- Prepare and complete client paperwork and follow up tasks.
- Engage with clients via phone, virtual visits, and in-person to meet service needs.
- Organize client events and follow-up tasks.
- Maintain client records and retention management according to corporate requirements.
- Conduct proactive outreach for time-sensitive activities like RMDs and client reviews.
- Own inquiries and requests, collaborating with internal departments for timely service delivery.
- Educate clients on account services, capabilities, and new technology.
- Complete required corporate training on new technologies and follow implementation guidelines.
- Maintain compliance guidelines and client communication notes in AdviceWorks/SmartWorks and Redtail.
- Collaborate with Advisors through weekly meetings to support business plans, tasks, marketing, and communication expectations.
Requirements
- High School Diploma or GED
- Experience in an administrative or customer service role
- Strong time management skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
Skills
- Time management
- Written communication
- Verbal communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Client relationship management
- Administrative support
- Customer service
- Financial services
- Attention to detail
- Organization
- Multitasking
- Workflow management
- Prioritization
- Teamwork
- Independent work
- Professionalism
- Positive attitude
- Discretion with confidential information
- Active listening
Location
- On-site
Work Type
- Part-time
- On-site
Education Level
- High School Diploma or GED
Salary/Compensations
- $23.55-$28.35 per hour
- Competitive performance-based bonus
Benefits
- Inclusive health, dental, vision and life insurance plans
- Mental health benefits
- 20+ days of paid time off (PTO)
- Paid holidays
- 2 paid wellness days
- 401(k) Savings plan with generous company contribution (up to 5%)
- Access to a financial professional
- Paid parental leave
- Health Savings Account options
- Flexible Spending Account options
- Employee Assistance Program (EAP)
- LifeLock
- Pet Insurance
About the Company
- Cetera Financial Group is a leading network of independent retail broker-dealers empowering objective financial advice through trusted financial advisors and institutions.
- It is one of the largest independent financial advisor networks in the nation.
- Cetera offers independent and institution-based advisors benefits of a large, established broker-dealer and registered investment adviser, with customized support resources including wealth management platforms, broker-dealer services, practice management support, and innovative technology.
Equal Opportunity
- Cetera Financial Group is committed to providing equal employment opportunity for all applicants and employees.
- Employment decisions are made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.