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About the Role

The People & Operations Manager serves as the operational backbone, integrating human resources, team culture, training, and daily operations across Cedar Park, TX and Arcadia, CA. This high-trust role manages the full employee lifecycle, develops training infrastructure, champions company culture, and ensures smooth internal operations by coordinating vendor relationships, facilities, and administrative systems. The role reports to the CEO and partners with the Chief of Staff, ideal for individuals thriving in a fast-moving, people-first environment.

Responsibilities

Lead full-cycle recruiting for clinical and administrative roles across Cedar Park and Arcadia.
Manage the onboarding experience from offer acceptance through 90-day integration.
Manage employee relations.
Administer bi-weekly payroll for corporate locations.
Oversee benefits administration and serve as primary liaison with brokers and carriers.
Manage PTO tracking, leave requests, and time-off policy administration.
Ensure compliance with federal, Texas, and California employment law.
Lead offboarding processes, including exit interviews, final pay, and documentation.
Maintain accurate employee records and HR documentation.
Build and manage a structured onboarding curriculum for new hires.
Track and manage clinical staff licensure requirements, CEU compliance, and certifications.
Coordinate staff training programs and ensure documentation.
Partner with clinical leadership to identify professional development needs and create growth pathways.
Support manager development by building practical tools and frameworks.
Manage employee engagement initiatives, including surveys and feedback.
Design and coordinate team events, recognition programs, and culture initiatives.
Draft internal communications for leadership, including team updates and newsletters.
Analyze turnover data and proactively identify retention risks and opportunities.
Develop, document, and maintain current HR policies and employee handbook content.
Champion a workplace culture that values and supports all staff.
Manage vendor relationships and service contracts for HR, facilities, and internal operations.
Coordinate facilities needs across Cedar Park and Arcadia, including supply ordering and vendor scheduling.
Support CEO and Chief of Staff with administrative operational needs, including process documentation and project tracking.
Manage internal HR and operations systems and tools, including HRIS, ATS, and payroll platforms.
Assist with operational rollout of internal platform improvements related to HR and people workflows.

Requirements

3+ years of experience in HR, people operations, or a combined HR/operations role.
Experience supporting multi-site or multi-state teams.
Working knowledge of California employment law and HR compliance requirements.
Demonstrated experience with full-cycle recruiting, payroll administration, and benefits coordination.
Strong written and verbal communication skills.
Highly organized, proactive, and able to manage multiple priorities.
Proficiency with HRIS platforms, payroll systems, and standard HR and operations tools.

Skills

Experience in healthcare, pediatric therapy, or clinical services.
Familiarity with clinical credential types and licensure requirements (OT, PT, SLP, ABA).
PHR, SHRM-CP, or equivalent HR certification.
Experience building or improving onboarding programs, training infrastructure, or culture initiatives.
Experience in a high-growth, multi-location business or franchise environment.

Location

Cedar Park, TX
Arcadia, CA
Corporate locations

Experience Level

3+ years of experience in HR, people operations, or a combined HR/operations role

Education Level

PHR
SHRM-CP
equivalent HR certification

Salary/Compensations

Competitive salary commensurate with experience

Benefits

Comprehensive health, dental, and vision benefits
Paid time off
Company holidays
A close-knit, mission-driven team that genuinely cares about each other
Direct access to the CEO and real influence over how this role and function grows
The chance to build something lasting at a company that is expanding across Texas and beyond

About the Company

Little Land Pediatric Therapy & Play Gym is a mission-driven organization dedicated to helping children reach their full developmental potential.
We provide ABA, occupational therapy, physical therapy, and speech-language pathology services across locations in Texas and California.
Our team is passionate, close-knit, and deeply committed to the families we serve.