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About the Role

Monitor building traffic, communicate with tenants, visitors, and staff. Complete end-of-shift and incident reports, write work orders, enforce project policies consistent with fair housing regulations, and maintain a neat reception area. This role is at a PSH site with TCAC, LOSP, NPLH, and PHA.

Responsibilities

• Answer telephones, direct calls, take messages, and make emergency calls.
• Assist with office tasks including work orders, comment cards, and visitor violation forms.
• Inform visitors of policy, check IDs, and manage sign-ins/outs.
• Complete incident reports for unusual building activity.
• Distribute resident mail daily.
• Provide coverage for absent desk clerks.
• Undergo annual tuberculosis testing and follow Exposure Control Protocol for bloodborne pathogens.

Requirements

• Experience working with diverse cultural backgrounds, particularly individuals with special needs (a plus).
• Knowledge of federal, state, and local laws, including Fair Housing guidelines.
• Ability to read, understand, and communicate fluently in English.
• Strong awareness, urgency, and problem-solving skills following established procedures.

Benefits

• Medical, dental, and vision care (for employees working 30+ hours/week).
• Preventative medical care paid at 100% (for employees working 30+ hours/week).
• Up to ten days of vacation leave per year in the first year (for employees working 30+ hours/week).
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care (for employees working 30+ hours/week).
• Company-paid Life AD&D Long Term Disability (for employees working 30+ hours/week).
• Free, confidential counseling through Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan up to 2% of compensation (for employees working 20+ hours/week).

About the Company

• The John Stewart Company, established in 1978, is a full-service housing management, development, and consulting organization.
• Committed to high-quality service in affordable housing, the company aims to enrich lives while delivering services professionally, compassionately, with integrity and respect.

Equal Opportunity

• The John Stewart Company is an Equal Opportunity Employer, providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or other legally protected characteristics.
• Qualified applicants with criminal histories will be considered consistent with San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative requirements.