Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The HR Advisor Senior-Process Improvement plays a critical role in standardizing and strengthening HR processes across the department. This position develops clear SOPs and desk manuals that support consistency and accuracy in daily HR operations. It leads workflow mapping and process analysis to reduce inefficiencies and enhance service delivery. The role also manages and improves the department's HR SharePoint and knowledge management systems to ensure reliable access to HR resources. This position will partner with HR and departmental leaders to implement cross-functional process improvements. It also creates training and change management strategies that support successful adoption of new workflows and tools. Overall, this role helps ensure HR operations are streamlined, well documented and equipped to support a large, growing workforce.

Responsibilities

Provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions.
Responsible for the implementation of services and programs in one or more areas of HR.
Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
Advises and influences management in making sound HR-related decisions.
Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
Provides training to managers and supervisors on HR topics and procedures.
Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge and practices of HR program administration and management.
Knowledge of practices and methods of coaching and leading the work of others.
Knowledge of principles and applications of critical thinking and analysis.
Knowledge of customer service principles.
Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain knowledge in assigned specialized HR areas.
Ability to establish and maintain good working relationships with other City employees and the public.
Demonstrated Human Resources experience.
Demonstrated experience developing and standardizing HR Standard Operating Procedures (SOPs).
Demonstrated experience designing and maintain comprehensive desk manuals and process documentation.
Demonstrated experience administering and maintaining SharePoint sites.
Experience collaborating with cross-functional stakeholders (Internal/External HR, Department Leadership) to ensure processes and ensure adoption.
Experience developing and delivering HR trainings and change management strategies for new processes.
A detailed, complete City of Austin employment application is required.
This position may require a skills assessment.
This position will require a pre-employment Criminal Background Investigation (CBI).
Austin Public Health employees must comply with the department’s immunization policy.
Proof of having had certain vaccinations is required for employees that work in an environment that involves face-to-face interaction with pregnant women, infants, children, STI/TB clients, immunocompromised clients, and clients at high risk for TB on a routine basis.
Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Record Evaluation you may drive when necessary to multiple locations as part of your regular job duties.
This position requires a Valid Texas Class "C" Driver's License.
External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite.
To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
If the same or an additional vacancy occurs within the Austin Public Health Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool.

Skills

HR programmatic analysis
HR implementation
HR administration
Operational oversight
Analytical support
Problem solving
Process improvement
Coaching
Leading work
Critical thinking
Customer service
Data analysis
Planning
Organizing
Training
Change management

Location

2400 Grove Blvd

Work Type

Hybrid
Remote
Onsite

Experience Level

Journey-level
Senior

Education Level

Graduation with a Bachelor’s degree from an accredited college or university in related field
One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.

Salary/Compensations

Min: $33.00 to Mid: $39.76

Benefits

Low-cost medical, dental, vision
Paid leave time
Highly competitive retirement plan
Training opportunities
Education assistance through tuition reimbursement program
Financial and professional development support for continuing education, licenses, and certifications may be available.

About the Company

Austin Public Health (APH) works to ensure that the community is protected from disease and other public health threats, and to empower others to live healthier, safer lives.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.