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About the Role

The Nido Restaurant Supervisor oversees the daily operations of Nido, Pool Service, and In-Room Dining, ensuring seamless front-of-house performance across all venues. This role is key to maintaining service excellence by upholding operational standards, enforcing established systems, and actively supporting front-of-house teams to deliver outstanding guest experiences.

Responsibilities

• Supervise front-of-house service in Nido restaurant, dining room, bar, and pool.
• Support In-Room Dining quality and timely service.
• Assist with creating training materials.
• Plan, staff, and execute property activations and events.
• Lead front-of-house during activations and special events, ensuring smooth guest flow.
• Provide feedback on guest response and future event ideas.
• Build and send email campaigns, draft copy, and source images.
• Support photo/video shoots, influencer collaborations, and press visits.
• Maintain organized brand assets and update event listings, offers, and OTA channels.
• Create quick-turn graphics for promotions using Canva.
• Track post-campaign results.
• Fill service gaps and work alongside the team when short-staffed.
• Ensure sanitation and safety standards in all F&B areas.
• Enforce uniform, grooming, and hygiene standards across outlets.
• Verify age compliance for alcohol service.
• Perform other duties as assigned by leadership.
• Supervise 5-40 associates.

Requirements

• High school diploma or equivalent.
• One to two years of related experience in a restaurant environment.
• 6 months of supervisory experience (preferred).
• Thorough knowledge of restaurant/hotel practices and procedures.
• Knowledge of policies and procedures to determine courses of action.
• Supervision and management communication skills.
• Ability to investigate, analyze information, and make logical conclusions and recommendations.
• Ability to make decisions guided by established policy and procedures.
• Excellent comprehension for guest and associate matters.
• Ability to interpret instructions from superiors.
• Excellent vision for seating guests, expediting food, and reading plans/schedules.
• Excellent oral communication for interacting with guests and associates.
• Excellent comprehension to read and implement policies and procedures.
• Ability to write schedules and read forecasts/SOPs.
• Knowledge of chemicals/agents for training purposes.
• Ability to lift, push, pull, and carry 20-40 lbs (tables, chairs, trays, plates, chaffing dishes).
• Ability to carry various items (clipboard, food products, small equipment).
• Ability to bend/kneel occasionally (taping cords, skirting tables, picking up items).
• 100% mobility to service clients on short notice.
• Ability to stand continuously for 1-4 hours (function observation, client site inspections).

Skills

• Communication
• Cost Consciousness
• Managing People
• Job Knowledge
• Judgment
• Leadership
• Delegation
• Planning & Organization
• Problem Solving
• Quality
• Supervision/management communication
• Analytical skills
• Decision-making
• Guest and associate relations comprehension
• Instruction interpretation
• Visual acuity
• Oral communication
• Policy and procedure comprehension
• Schedule writing
• Forecast and SOP reading
• Chemical/agent knowledge
• Canva

Location

• AUSTIN, TX 78704

Work Type

• Full-time

Experience Level

• 1-2 years in a restaurant environment
• 6 months supervisory experience (preferred)

Education Level

• High school diploma or equivalent

Salary/Compensations

• $25.00 Hourly

Benefits

• Participation in 401(k) with company match of up to 4%
• Medical with 0 deductible/0 co-pay options
• Dental
• Vision
• FSA
• STD
• LTD
• Life and AD&D
• Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program
• Complimentary Employee Meal
• Complimentary Bus Passes
• 50% off Dining in Nido
• Recognition Programs, Incentives and Celebrations

About the Company

• The Loren Hotel is an internationally recognized luxury hotel group.
• Brings understated luxury and sophistication to Austin.
• Offers unparalleled views of Lady Bird Lake and the Austin skyline.
• Provides modern hotel rooms, impeccable service, and exclusive amenities.
• Committed to those who question the ordinary and seek more.
• Embraces art, food, wine, and song.
• United by a love for life, passion, and flair.