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About the Role

The Senior Engagement Manager joins the Advisory Services team as an individual contributor, playing a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position focuses on leading and executing client engagements to meet strategic goals and deliver value. The Advisory Services team is a globally distributed group of Atlassian experts dedicated to creating customer success, engaging with large strategic and enterprise organizations to deliver delightful solutions and maximize Atlassian investment.

Responsibilities

Serve as the primary contact for Advisory Services engagements, driving direction and ensuring efficient delivery of customer outcomes.
Manage engagement scope proactively, ensuring alignment with client outcomes and efficient project execution.
Accelerate time to value through project and program management expertise, ensuring high-quality client delivery.
Cultivate client relationships using consultative skills, clear communication, and value reporting.
Partner with Atlassian teams to advocate for customer needs and innovative solutions.
Travel up to 30% domestically and internationally for internal and customer-facing events.

Requirements

10+ years of experience within SaaS companies, similar product organizations, or technology consulting firms.
Proven track record in managing large-scale projects and programs.
5+ years in Professional Services, Technical Consulting, or customer-facing Success roles.
Experience managing client relationships and delivering successful project outcomes.
Fluent in English.

Skills

PMP Certification (nice to have)
Agile Certification (Scrum Master, Product Owner) (nice to have)
Spanish for business communication (nice to have)
French for business communication (nice to have)
Portuguese for business communication (nice to have)

Location

United States
Remote
Onsite
Hybrid

Work Type

Individual Contributor
Remote
Onsite
Hybrid

Experience Level

Senior
10+ years of experience
5+ years in Professional Services, Technical Consulting, or customer-facing Success roles

Salary/Compensations

Zone A: $156,600 - $204,450
Zone B: $141,300 - $184,475
Zone C: $130,500 - $170,375
Eligible for bonuses, commissions, and equity.

Benefits

Health and wellbeing resources
Paid volunteer days
Wide range of perks and benefits

About the Company

Atlassian aims to unleash the potential of every team through its software products, which support collaboration for all types of work globally.

Equal Opportunity

Atlassian believes in the unique contributions of all Atlassians and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All information is kept confidential according to EEO guidelines.
Accommodations or adjustments are supported at any stage of the recruitment process.