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About the Role

This individual contributor role within the Advisory Services team drives customer outcomes by advising external clients on achieving goals with Atlassian solutions. The position is key to leading and executing client engagements to meet strategic goals and deliver value.

Responsibilities

• Serve as the primary contact for Advisory Services engagements, driving direction throughout the lifecycle and facilitating collaboration for efficient customer outcome delivery.
• Manage scope proactively to align with engagement vision and client outcomes, executing projects efficiently while identifying future growth opportunities.
• Accelerate time to value through project and program management expertise, ensuring efficient and high-quality client delivery.
• Cultivate client relationships using consultative skills, clear communication, and value monitoring/reporting.
• Partner with Atlassian teams to advocate for customer needs and innovative solutions.
• Travel up to 30% domestically and internationally for internal and customer-facing events.

Requirements

• 3+ years in Professional Services, Technical Consulting, or customer-facing Success roles.
• Experience managing client relationships and delivering successful project outcomes.
• 8+ years of experience in SaaS companies, similar product organizations, or technology consulting firms.
• Track record in managing large-scale projects and programs.
• Fluent in English.

Skills

• PMP Certification
• Agile Certification (Scrum Master, Product Owner)
• Consultative skills
• Project management expertise
• Program management expertise
• Second language for business communication (e.g., Spanish, French, Portuguese)

Location

• Flexible (office, home, or hybrid)
• Any country with a legal entity
• United States

Work Type

• Individual contributor

Experience Level

• 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles
• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms

Salary/Compensations

• Zone A: $128,700 - $168,025
• Zone B: $116,100 - $151,575
• Zone C: $107,100 - $139,825
• Eligible for benefits, bonuses, commissions, and equity

Benefits

• Wide range of perks and benefits to support employees, their families, and community engagement.
• Health and wellbeing resources
• Paid volunteer days

About the Company

• Atlassian's Advisory Services team is a globally distributed group of experts focused on creating customer success for large strategic and enterprise organizations.
• The team helps clients deliver delightful solutions and achieve the highest benefits from their Atlassian investment.
• Atlassian aims to unleash the potential of every team through its software products, fostering collaboration to achieve what may be impossible alone.
• Atlassian empowers employees to have an impact on millions of users and encourages ideas in action.

Equal Opportunity

• Atlassian believes unique contributions from all employees drive success and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All information is kept confidential according to EEO guidelines.
• Accommodations or adjustments are supported at any stage of the recruitment process; inform the Recruitment team.