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About the Role

The Facility Manager serves as the primary interface between clients, account teams, and service providers to ensure superior delivery of facilities services. This role requires resolving issues and conflicts quickly and efficiently while maintaining the highest degree of customer service, strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships.

Responsibilities

Liaising with contractors
Coordinating maintenance and operations
Supporting effective delivery of contracted services
Managing occupancy services and administration
Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
Participate in after-hours call rotation for dispatching and following up on emergencies

Requirements

Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
Solid knowledge of building mechanical and electrical systems (MEP)
Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
Experience using CMMS systems and reporting tools
Proficient in MS Office with strong written, verbal, and interpersonal communication skills
Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
Knowledge of customer service principles and practices with strong customer focus
Ability to work independently with minimal supervision and prioritize multiple projects efficiently
Proven ability to manage through stressful situations and maintain composure under pressure
Bachelor's or Associate's Degree or equivalent work experience
Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations
Retail facilities management experience
Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities
Ability to quickly learn and adapt to company-required software systems

Skills

Facilities management
Property management
Building mechanical systems
Building electrical systems
Financial management
Budgeting
CMMS systems
MS Office
Written communication
Verbal communication
Interpersonal communication
Customer service
Independent work
Prioritization
Stress management
Material Handling Equipment (MHE)
Controls Systems
Powered Industrial Trucks (PIT)
Retail facilities management
Software adaptation

Location

Remote – Toronto, ON
Canada

Work Type

Remote
New Role

Experience Level

Minimum 5 years of facilities or property management experience

Education Level

Bachelor's or Associate's Degree or equivalent work experience

Salary/Compensations

90,000.00 – 110,000.00 USD per year

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.