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About the Role

Provide day-to-day leadership and operational management for a truck-based HVAC service team. Ensure excellence in safety, customer experience, technician development, and financial performance. Manage an HVAC Service Team, including mechanics and a multi-million dollar annual revenue portfolio. Partner with branch leadership and cross-functional teams to meet commitments and grow the business.

Responsibilities

• Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
• Own P&L performance for the service portfolio, driving revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
• Plan capacity and workforce mix, reviewing staffing needs and initiating requisitions to maintain labor balance aligned with financial targets.
• Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world-class customer satisfaction.
• Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
• Strengthen customer relationships, engaging in key account reviews and resolving escalations with urgency and professionalism.
• Partner with sales and technical leaders on service scopes, estimates, and change orders, including providing resources for service quotes beyond standard catalogs.
• Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to improve outcomes across people, customers, and company metrics.
• Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.
• Conduct regular safety tailboards, ride-alongs, and coaching sessions to reinforce best practices.
• Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
• Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
• Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.

Requirements

• Demonstrated success leading HVAC field service teams, preferably truck-based, with responsibility for technician development, customer outcomes, and financial results.
• Experience managing HVAC service work scopes and complex service portfolios.
• Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.

Skills

• Knowledge of Commercial HVAC systems.
• Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast-paced, matrixed environment.
• Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
• Proficiency with Microsoft Office and service management systems.
• Comfort with digital tools and standardized processes.
• Excellent communication skills.
• Customer-first mindset.
• Knowledge of Johnson Controls truck-based service standards and best practices.

Salary/Compensations

• $89,000 - $134,000, determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
• Competitive Bonus plan based on individual, group, and corporate performance.

Benefits

• Competitive pay and benefits.
• Opportunities for training, career growth, and advancement.
• A values-driven culture focused on safety, integrity, inclusion, and customer success.
• Competitive benefits package.

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• Helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in rapidly expanding industries like data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
• For over 140 years, Johnson Controls has delivered performance, backed by advanced technology, lifecycle services, and an industry-leading field organization.
• Elevates customer performance, turns goals into real-world results, and helps move society forward.
• Leads the transformation of buildings for customers, delivering outcomes that save money, increase efficiency, and make facilities safer and more secure.
• Makes buildings smarter through a full range of systems and digital solutions, resulting in safer, more comfortable, more efficient, and more sustainable environments.
• Has been making buildings smarter since 1885, with growing capabilities, innovation experience, and global reach.
• Offers the world’s largest portfolio of building products, technologies, software, and services to transform environments where people live, work, learn, and play.

Equal Opportunity

• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer.
• All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
• Information about equal opportunity and non-discrimination rights is available via EEO is the Law.
• Accommodation for individuals with disabilities during the application process is available.