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About the Role
Provides clerical and administrative support and coordinates patient care activities for a medical practice within a collaborative team environment.
Responsibilities
- Greets and welcomes patients, communicating pleasantly and effectively.
- Ensures accuracy of patient information, including demographics and insurance.
- Answers phones, routes calls, takes messages, and assures accurate communication via verbal and EMR systems.
- Registers, verifies, and schedules patient appointments, testing, and referrals.
- Schedules and reschedules appointments according to office protocols.
- Monitors applications and manages worklists as applicable.
- Collects co-pays and reconciles money for deposit.
- Obtains and coordinates record retrieval for new and established patients.
- Performs intake and processing of medical records and other documentation.
- Fulfills all compliance responsibilities related to the position.
- Maintains and models organizational values.
- Demonstrates regular, dependable, and predictable attendance.
- Performs other duties as required.
Requirements
- 1 year customer-related experience required.
- 1+ years of healthcare experience preferred.
Skills
- Clerical support
- Administrative support
- Patient care coordination
- Communication
- EMR systems
- Appointment scheduling
- Record retrieval
- Medical records processing
- Compliance
- Customer service
Location
- Highland, NY
Work Type
- Full-time
- Variable shifts
Experience Level
- 1+ years experience
Education Level
- High School Diploma/GED or equivalent
Salary/Compensations
- $18.13 - $34.50 Hourly
Benefits
- $500 Sign On Bonus (External Hires Only)
About the Company
- Nuvance Health cultivates an inclusive culture where everyone feels welcomed, respected, and supported.
- Nuvance Health is a growing, multi-specialty medical practice offering a range of outpatient practices.
- Nuvance Health is a team of 15,000+ strong hearts and open minds.
- Nuvance Health is committed to pushing past boundaries and challenging the expected.
- Nuvance Health is neighbors caring for neighbors, working together as partners in health to improve the lives of the people they serve.