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About the Role

Join La-Z-Boy Furniture Galleries as a Sales Consultant to sell modern, elevated, and stylish furniture. This role offers the opportunity to leverage natural charm, design eye, and competitive drive to achieve significant results and income. La-Z-Boy is an industry-leading organization that values its people and innovation, fostering an inclusive environment built on a legacy of family and comfort.

Responsibilities

• Guide high-end clients through a premium sales experience.
• Create inspired spaces using world-class furniture and décor.
• Curate luxury looks and earn uncapped commissions.
• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist Designers in achieving sales goals.
• Execute the La-Z-Boy selling process to provide a favorable customer experience.
• Develop and utilize sales skills including rapport building, needs discovery, presentations, objection handling, closing, and follow-up.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product lines.
• Schedule professional home consultations to present customized room designs.
• Execute and champion the Design process according to company guidelines.
• Support design-related functions within the store.
• Provide the highest level of customer service.
• Ensure an informative and positive customer experience using product knowledge and selling processes.
• Effectively use Podium for customer satisfaction and future follow-up.
• Make sound business decisions to ensure customer satisfaction and promote a team environment.
• Respond to incoming phone calls and emails.
• Assist in handling customer issues and complaints, providing appropriate solutions.
• Maintain positive working relationships with all store employees.
• Assist in training, coaching, and developing new peers on product knowledge and selling skills.
• Assist with maintaining the overall visual appearance of the store, including displays and cleanliness.
• Accurately complete order information, collect deposits and fees, and maintain customer records.
• Accurately complete daily On-Point system logs.
• Demonstrate urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing the store.

Requirements

• Polished, persuasive, and ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering a 'wow' factor.
• Experienced in sales or retail.
• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and motivated to achieve more.
• Strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.
• Ability to meet qualifications of the company’s Driver Management Program if travel/driving is required.

Skills

• Sales
• Retail experience
• Luxury sales experience
• Communication skills
• Customer service skills
• Organizational skills
• Interpersonal skills
• Persuasion
• Negotiation
• Time management
• Teamwork
• Attention to detail
• Microsoft Office
• Product knowledge
• Design consultation
• Podium (customer satisfaction tool)

Location

• Farmingdale, NY

Work Type

• Full-time

Experience Level

• Experienced in sales or retail
• Luxury experience (preferred)

Education Level

• High School Diploma or equivalent
• Bachelor’s degree in Business or a related field (preferred)

Salary/Compensations

• Base pay plus unlimited commission
• Top performers earn $45,000 - $50,000+ annually
• Training Pay: $17 per hour for 2-6 weeks (no commission)
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission)
• Post-Training Base Pay: $13 per hour (varies by store location)
• Commission: 3% on La-Z-Boy Design Sales, 2% on other sales
• Quarterly bonus opportunity of $1,500 based on individual sales goals
• Individual pay based on geographic location, personal performance, qualifications, experience, and skills
• Company ensures pay meets state/local minimum wage requirements

Benefits

• Unlimited earnings potential
• Sleek, modern showroom environment
• Ongoing training in luxury sales, interior trends, and design consultation
• Exclusive employee discounts
• Team that celebrates success
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Basic Life Insurance
• 401k retirement plan with company match up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only)
• State mandated sick time

About the Company

• La-Z-Boy is an industry-leading organization with over 10,000 team members globally.
• We believe in the transformational power of comfort and empower employees to change lives.
• We foster an inclusive environment built on a legacy of family.
• Innovation propels us into the future, and our people are our most important asset.
• La-Z-Boy has been building incredible furniture since 1927.
• We operate manufacturing facilities, Furniture Galleries, and a LEED-certified world headquarters.
• We value passion, innovation, and helping our communities.

Equal Opportunity

• La-Z-Boy Incorporated is an equal opportunity employer.
• We value diverse backgrounds, experiences, perspectives, and viewpoints.
• All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment where all employees feel valued, included, and empowered.
• Reasonable accommodations for disabilities in the application/interviewing/hiring process can be requested by emailing recruiting@la-z-boy.com or calling 734-242-1444.