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About the Role

Drive commerce by growing Dyson’s presence on 3rd party marketplaces, developing integrated customer experiences using best-in-class digital strategies and merchandising to generate sell-out velocity.

Responsibilities

• Manage daily responsibilities for all Dyson marketplaces.
• Create, manage, and optimize marketplace listings.
• Manage a team of Managers and Operations Managers covering category sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), Inventory Management, and operations SLA adherence.
• Coordinate online marketplace marketing, including promotions, pricing optimization, and content creation.
• Identify and resolve product, service, or marketplace issues.
• Build and maintain relationships with marketplace contacts.
• Identify and communicate short-term and medium-term risks with proposed mitigation plans.
• Lead business results reporting at defined cadences for internal teams, regional, or US LT.
• Possess deep knowledge of Rithum and partner with IT to drive roadmap completion.
• Drive cross-functional process improvement to ensure SLA adherence.
• Deliver e-commerce financial goals for Dyson's marketplaces.
• Deliver and exceed growth objectives for finished goods and parts across product categories.
• Continuously monitor and improve systems to prevent fraud.
• Partner with finance/supply chain to ensure unblocked orders and shipping within customer SLA.
• Improve terms, cash flow, and digital marketing assets through negotiation.
• Oversee online sales promotion program implementation and co-develop activity calendars aligned with retail plans, ensuring market competitiveness across direct channels.
• Fulfill other duties as required.
• Proactively engage in new activities relevant to the role.
• Identify and resolve issues proactively.
• Lead development of online merchandising strategies to drive marketplace engagement and commerce.
• Identify and implement cross-sell and up-sell opportunities within customer journeys.
• Build processes and calendars to communicate merchandising plans across the organization.
• Manage content publishing to ensure quality and accuracy.
• Research and identify new marketplaces.
• Act as a key stakeholder to deliver integrated sales and marketing plans for Dyson's marketplaces during planning processes.
• Develop profitable online programs, including e-commerce range planning, promotions, and merchandising solutions to reduce refurbished inventory without channel conflicts.
• Develop and execute testing roadmaps.
• Build a culture of continuous learning through ongoing testing, measurement, and optimization on marketplace storefronts.
• Embody the brand and foster a culture of teamwork and collaboration.
• Serve as an active subject matter expert on marketplaces.
• Support and mentor team members.
• Write briefs for the central Web delivery team for content and capability development.
• Ensure Dyson communications comply with IP, legal, and product team perspectives.
• Perform digital project management.
• Perform QA on all online product and offer launches.
• Identify problems and develop solutions.

Requirements

• Bachelor's Degree.
• 5-7 years of online marketing experience with 1 or more major 3rd party marketplaces (eBay, Amazon, Walmart).
• Experience managing P&L for an e-commerce site.
• Experience onboarding a marketplace platform.
• Strong understanding of the e-commerce equation and its impact.
• Understanding of Paid Media.
• Proven track record in digital project management.
• Experience in digital creative development and account management in a cross-functional environment.
• Experience with Rithum or other cross-platform marketplace solutions (preferred).
• Innovative thinker with proven Web Merchandising expertise.
• Attention to detail and reporting accuracy.
• Proactive mindset, continuously seeking improvements.
• Ability to travel as needed (<20%).
• Personable with the ability to collaborate effectively across diverse personalities and skill sets.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Skills

• Negotiation skills
• Digital project management
• Web Merchandising
• Attention to detail
• Proactive mindset
• Collaboration
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Rithum
• Paid Media
• E-commerce strategy

Location

• New York, NY
• Chicago, IL
• Onsite

Work Type

• Onsite

Experience Level

• 5-7 years of online marketing experience

Education Level

• Bachelor's Degree

Salary/Compensations

• $165,600 - $207,000 annually + bonus opportunity

Benefits

• 401K with up to a 4% match
• Company-paid Life Insurance and AD&D
• Flexible Savings Account (FSA)
• Health Savings Account (HSA)
• Competitive Paid Time Off (Holiday, Sick, Vacation)
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision Coverage
• Dental Coverage
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability

About the Company

• Dyson is a global technology enterprise.
• Growing fast with ambition for more categories, locations, and people.
• Launched in the US in 2002, with exponentially grown operations.
• US headquarters in Chicago's Fulton Market, with an additional office in New York City.
• Employees in field sales, service centers, and Dyson Demo Stores across the country.
• Committed to campus culture, fostering collaboration, development, and learning.
• Focused on solving ignored problems through technology and ingenuity.
• Pioneers different and authentic technologies.
• Strives to create the future daily by developing new and different things.
• Employs 14,000 people and is present in over 80 countries.
• Maintains a start-up spirit with freedom of experimentation and learning.
• Constantly reinvents products, work methods, sales, and owner support.
• Works through the James Dyson Foundation, James Dyson Award, and Dyson Institute to inspire future engineers and pioneer engineering education.
• Emphasizes respect, teamwork, empowerment, development, and equality in an inclusive global environment.
• Aims to make the future happen through pioneering new ideas.

Equal Opportunity

• Dyson is committed to fostering an inclusive and accessible environment reflecting community diversity.
• Reasonable accommodation provided during recruitment for persons with disabilities upon request.
• Dyson is an Equal Opportunity Employer.
• Welcomes applications from all backgrounds.
• Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other dimension of diversity.