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About the Role

As a Guest Experience Manager (GEM) at Impact Kitchen, you set high hospitality standards and ensure guests enjoy their experience. This role involves leading the guest experience (front of house) team to success, creating positive interactions throughout the guest journey, and fostering a sense of community. You will partner with Culinary Experience counterparts to ensure strong teamwork. The Guest Experience Team serves as the first and last point of contact for guests. The natural progression from this role is to Restaurant General Manager.

Responsibilities

Leverage resources to deliver a world-class experience for guests, staff, and the Impact Community
Drive training and career development of the Guest Experience team through Impact Academy (LMS)
Oversee staff performance, recognition, and growth
Ensure seamless guest experience (FOH) operations
Optimize systems, enhance communication, and drive efficiency in dining room service and food & beverage production
Utilize Impact’s industry-leading tech stack to support fiscal budget management
Boost sales and prime cost control
Contribute to ownership of P&Ls
Lead staff relations by upholding employment standards
Address staff concerns
Lead mentorship and coaching
Support leadership of weekly Restaurant Management meetings
Set clear objectives, track action plans, and align the team on upcoming initiatives
Collaborate with Restaurant Management and Regional Operations Manager to execute financial goals
Collaborate on team development strategies
Collaborate on guest satisfaction initiatives
Lead front-of-house operations
Support the Restaurant General Manager in running a profitable business
Act as a role model for Impact Kitchen’s brand and values
Maintain all restaurant assets
Lead front-of-house recruitment
Lead front-of-house training
Manage employee schedules
Ensure operational efficiency
Coach and train Guest Experience Team Members

Requirements

2 years of restaurant team leadership & management experience
Availability to work days, evenings, and weekends as business requires
Food Handlers Certification

Skills

Restaurant team leadership & management
Excellent communication skills
Ability to communicate effectively, respectfully, and work well in a team-based setting
Ability to execute and thrive in a fast-paced hospitality environment
Exceptional time management skills
Exceptional organizational skills
Ability to multitask
Ability to work in a standing position for extended periods of time
Champion for food safety practices
Champion for public health practices
Food Handlers Certification
Barista experience
Positive energy
Ability to connect with people and build community
Collaborative mindset
Passion for delivering exceptional guest experiences with care and intention
Pride in quality, consistency, and attention to detail
Growth mindset
Confidence
Responsibility
Composure in a fast-paced setting
Focus in a fast-paced setting
Solution-oriented in a fast-paced setting
Value cleanliness
Value organization
Value operational excellence
Clear communication
Confident communication
Kind communication

Experience Level

2 years of restaurant team leadership & management

Education Level

Food Handlers Certification

Salary/Compensations

Competitive annual salary

Benefits

Meal stipend
Substantial discount on Impact Kitchen products
Opportunity to enroll in health benefits
Paid vacation
Sick time
Flexible scheduling to accommodate a healthy balanced lifestyle

About the Company

Impact Kitchen believes in the importance of food.
Since 2015, their mission is to empower the community to thrive through healthy, nutrient-dense food.
Food is made with high-quality, ethically-sourced ingredients.
Operates restaurants in Toronto and New York City.
Fuels professional athletes, sports teams, and wellness-driven communities.
Built on passion, purpose, and performance.

Equal Opportunity

Impact Kitchen feeds a diverse community and is made stronger by a diverse team.
Welcomes and encourages applications from the entire community equally.
As an Equal Opportunity Employer, hiring decisions are based solely on business needs, experience, and future potential.
Hiring is not determined or influenced by any classification of an individual as protected by law.
This policy applies to all practices and policies within the employee journey/lifecycle.
Supports alternative ways to interview.
Encourages applications from individuals with disabilities.
Reasonable accommodation will be provided upon request.
Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.