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About the Role

As a Sales Engineer, you will lead product demonstrations and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You will collaborate with Account Executives to identify customer requirements and present Dialpad solutions. This role requires in-depth knowledge of Dialpad’s products and services, communicated effectively to non-technical customers. You will build technical relationships with prospects, deliver compelling product demonstrations, and run high-touch proof-of-concept sessions, helping businesses solve complex communication problems. The Sales Engineering team provides pre-sales technical support for all Dialpad products and services, aligning with Sales, Product, Engineering, Customer Success, Support, and management on customer accounts.

Responsibilities

Own product demonstrations and deliver high-touch proofs of concept.
Gather success criteria for demos and proofs of concept.
Configure systems for demos and proofs of concept.
Provide admin training.
Provide user training.
Troubleshoot issues during demos and proofs of concept.
Partner with the Sales team throughout the entire sales process.
Identify key customer requirements with Account Executives.
Present Dialpad solutions that meet customer requirements.
Build technical relationships with prospects.
Learn technical tools for testing network environments.
Complete a Sales Engineering Demo Certification.
Provide pre-sales technical support for all Dialpad products and services.
Align with Sales, Product, Engineering, Customer Success, Support, and management on customer accounts.

Requirements

Minimum 3 to 5 years of customer-facing experience working as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
In-depth knowledge of Dialpad’s products and services.
Ability to relate technical knowledge to non-technical customers.

Skills

Technical curiosity and excitement about delivering technology solutions.
Scripting languages (e.g., JavaScript, Python).
Strong written communication skills.
Strong verbal communication skills.
Strong interpersonal skills.
Rapport-building skills.
Listening skills.
Questioning skills.

Location

Preferred working hours dependent on the Sales team's location.

Experience Level

Minimum 3 to 5 years of customer-facing experience.

Benefits

Competitive salary.
Comprehensive benefits.
Real opportunities for growth.
Cutting-edge AI tools.
Robust training program.
Inclusive office environment.
Vibrant environment to cultivate collaboration and connection.
Exceptional culture, repeatedly recognized as a Great Place to Work.
Opportunity to work at the center of the AI transformation in business communications.
Opportunity to build and ship agentic AI products.
Opportunity to join a team where AI amplifies every employee’s impact.

About the Company

Dialpad is an AI-native business communications platform unifying calling, messaging, meetings, and contact center on a single platform.
Powered by AI that understands every conversation in real time.
Serves over 70,000 global companies including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply.
Leads the shift to Agentic AI, automating workflows, resolving customer issues, and accelerating revenue in real time.
The DAART initiative (Dialpad Agentic AI in Real Time) redefines what a communications platform can do.
AI is central to how teams work, providing powerful tools for employees to move faster, think bigger, and achieve more.
Believes every conversation matters, turning conversations into insight and action.
Seeks intensely curious individuals who hold themselves to a high bar.
Values core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

Dialpad is an equal-opportunity employer.
Dedicated to creating a community of inclusion.
Dedicated to an environment free from discrimination or harassment.