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About the Role
REI Co-op aims to discover, build, and celebrate better ways of working to help people pursue a love of the outdoors. This role supports employees in living their best lives and shaping the future of the outdoors. The Bike and Ski Shop Mechanic enhances the outdoor experience by providing knowledge, recommendations, and daily customer engagement. This vital team member assembles REI equipment, executes shop services, and delivers exceptional customer service in the shop and on the sales floor. The mechanic contributes to REI's success by servicing and repairing bikes and/or snow sports equipment to industry standards, potentially including rental department work.
Responsibilities
- Assess customer needs and assist with transactions.
- Participate in REI's Sales and Service Training and promote REI goods and services.
- Maintain equipment and ensure a clean, secure, and safe work environment.
- Produce quality work meeting or exceeding industry standards.
- Report quality and safety issues to shop managers.
- Follow REI loss prevention and safety procedures.
- Work a flexible schedule based on business needs.
- Perform additional duties as assigned.
Requirements
- Enjoy communicating and building relationships.
- Demonstrate technical skills and proficiency.
- Complete required training and certifications.
- Set practical goals and establish priorities to achieve business objectives.
- Organize and use resources to meet deadlines and communicate plans and progress.
- Ability to lift 40 pounds.
Skills
- Customer service
- Sales and service
- Equipment maintenance
- Quality assurance
- Safety procedures
- Loss prevention
- Communication
- Relationship building
- Technical proficiency
- Goal setting
- Prioritization
- Resource organization
- Time management
- Bike and snow sports equipment assembly
- Bike and snow sports equipment servicing and repair
- Knowledge of REI products and services
Experience Level
- Bike and snow sports equipment assembly experience (preferred)
Education Level
- Required training and certifications
Salary/Compensations
- $23.24 - $26.36 per hour
Benefits
- Generous employee discount
- Access to health benefits
- Retirement savings plan
- Accrued time off
About the Company
- REI Co-op is united around discovering, building, and celebrating better ways of working to help people find and pursue a love of the outdoors.
- The company supports employees in living their best lives and shaping the future of the outdoors for people and the planet.
- REI believes the outdoors is for all and is committed to inspiring and enabling a life outside for everyone.
Equal Opportunity
- Committed to becoming a fully inclusive, anti-racist, multicultural organization.
- Recognizes strength in diversity, with each employee bringing unique skills, experiences, and perspectives.
- Fosters a culture of respect and drives change.
- Seeks employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.