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About the Role

As a Sales Engineer I, you will be the technical heartbeat of the Sales team, making Dialpad's AI-powered communication platform resonate with customers. This role is ideal for someone tech-curious, people-oriented, and eager to learn the global architecture.

Responsibilities

• Lead daily product demonstrations for small business owners.
• Manage Proof of Concept phases, assisting customers with initial phone system setup and AI feature testing.
• Collaborate with Account Executives to address technical inquiries and bridge customer needs with technology.
• Participate in training to become an expert in AI technology, cloud telephony, and global infrastructure for high-quality calls.
• Utilize specialized tools to optimize customer Wi-Fi and network settings for flawless HD Voice experience.

Requirements

• 1-2 years of customer-facing experience (Sales, Account Management, or Support).
• Demonstrated technical curiosity and problem-solving aptitude.
• Ability to clearly explain complex technical concepts to non-technical audiences.
• Proficiency with modern cloud tools like Google Workspace or Microsoft 365.
• Adaptability and comfort in a fast-paced environment.

Experience Level

• 1-2 years of experience

Salary/Compensations

• Competitive salary

Benefits

• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program
• Inclusive, vibrant office environment to cultivate collaboration and connection
• Exceptional culture, repeatedly recognized as a Great Place to Work

About the Company

• Dialpad is an AI-native business communications platform unifying calling, messaging, meetings, and contact center on a single platform, powered by real-time AI.
• Over 70,000 global companies, including WeWork, Asana, NASDAQ, and Uber, rely on Dialpad for AI-driven insights to build stronger customer connections.
• Dialpad leads the shift to Agentic AI, with its DAART initiative redefining communications platforms by automating workflows, resolving customer issues, and accelerating revenue.
• AI is central to Dialpad's operations, empowering employees with powerful tools to enhance productivity and innovation.
• The company values intensely curious individuals who embody core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

• Dialpad is an equal-opportunity employer.
• Dedicated to creating a community of inclusion and an environment free from discrimination or harassment.