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About the Role

As a Cargo Clerical Supervisor-UK, you will play a vital role in our warehouse and airport operation and provide efficient and effective local administrative support.

Responsibilities

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to meet customer and operational requirements.
• Develop an open feedback culture by managing employee performance and ensuring workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures.
• Comply with all relevant legislation, airport authority, and carrier security requirements.
• Comply with Swissport policies, procedures, and processes.
• Maintain up-to-date manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration through clear communication at all levels.
• Ensure compliance with Swissport's Standard Operating Procedures (SOP’s).
• Resolve conflict and irregularities and take appropriate action.
• Provide on-the-job guidance, coaching, and mentoring.
• Sign off break/build documentation.
• Other duties as assigned.
• Supervise Emergency Procedures.
• Supervise all operations for which the job holder is responsible.
• Stand-in for Supervisor or Equivalent as required.

Requirements

• Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport at times when public transport is not available.
• Able to work as part of a team in a challenging environment.
• Demonstrable supervisory experience for at least three years.
• A full driving licence.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Commitment to continuous improvement.
• Satisfactory completion of three years continuous service (typically).
• Attainment of competency in all basic, intermediate and advanced tasks and duties.
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Further progression / promotion - subject to successful application to job vacancies arising.
• Ensure Compliance with all Swissport Operating Procedures (including site safety rules).
• Ensure compliance with all Uniform and PPE Requirements.
• Issue Employee Recognition Notices as and when required.
• On-the-job guidance and coaching / Mentoring and Assessment of staff.
• Satisfactorily completed Supervisory skills course or Competent Supervisory Skills.

Skills

• Excellent communication skills (written and verbal).
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office and able to learn relevant computer systems.
• Previous experience working in an aviation environment is desired.

Location

• Radius Park
• Building 582

Work Type

• Full-time

Experience Level

• 3 years of supervisory experience

Salary/Compensations

• £34,631.69

About the Company

• Swissport