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About the Role

The Operations Change Manager is responsible for planning, leading, and embedding change initiatives across the organisation. This role ensures that changes arising from transformation programmes, technology implementations, process improvements, or strategic initiatives are successfully adopted by the business and deliver the intended benefits. The Operations Change Manager works closely with product, project teams, senior stakeholders, operational leaders, and end users to assess change impacts, manage readiness, support communications, coordinate training, and drive sustainable adoption.

Responsibilities

Lead and manage business change activities across projects and programmes.
Develop and implement change management strategies, plans, and interventions to support successful delivery and adoption.
Conduct change impact assessments to identify how people, processes, systems, and ways of working will be affected.
Work with stakeholders across the business to understand needs, concerns, and readiness for change.
Build strong relationships with senior leaders, project managers, and business teams to ensure alignment and engagement.
Design and deliver stakeholder engagement plans, communication plans, and adoption strategies.
Support the development and coordination of training plans and user support materials.
Identify change risks, resistance, and barriers to adoption, and develop mitigation plans.
Monitor business readiness and adoption levels throughout the change lifecycle.
Track and report on change progress, stakeholder engagement, and benefits realisation.
Ensure change activities are integrated with project delivery plans and organisational objectives.
Facilitate workshops, briefings, and feedback sessions to support understanding and engagement.
Champion a people-focused approach to change and continuous improvement across the organisation.
Support post-implementation reviews to assess adoption, lessons learned, and ongoing improvement needs.

Requirements

Proven experience in a business change, organisational change, or transformation role.
Experience supporting large-scale change programmes, including process, technology, or operating model changes.
Strong stakeholder management and influencing skills across all levels of an organisation.
Excellent communication and interpersonal skills.
Ability to assess change impacts and develop practical mitigation plans.
Experience creating and delivering change management plans, communications, and engagement activities.
Strong facilitation and workshop delivery skills.
Ability to manage multiple priorities in a fast-paced environment.
Analytical mindset with the ability to interpret feedback, risks, and adoption metrics.
Good understanding of project and programme environments.

Skills

Knowledge of market connectivity solutions including ISO20022 MX, API, and SFTP
Initiative and innovative approach to solutions

Location

Remote

Work Type

Hybrid

Experience Level

Senior

About the Company

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow.
We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally.
A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry.
We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset.
Encouraging professional development opportunities is a core part of our culture.
Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.
Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Opportunity

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
Please note that honesty and transparency are critical to our hiring process.
Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.