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About the Role

The Guest Service Agent is the face of our hotels, responsible for creating a warm, welcoming, and friendly environment. This role involves exceeding guest needs, handling inquiries, and ensuring a positive first impression. Sandman Hotel Group offers a competitive compensation package, flexible scheduling, and opportunities for personal development and career growth.

Responsibilities

• Provide a warm, welcoming, and friendly environment.
• Check guests in and out of the Hotel.
• Assist with luggage.
• Issue room keys, pamphlets, and discount cards.
• Answer guest questions and arrange transportation.
• Respond to telephone, e-mail, and in-person inquiries.
• Book telephone reservations.
• Compute bills, collect payment, and make change.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards.
• Print updated in-house, arrival, departure, and room status reports.
• Check all unresolved departures.
• Ensure the front desk is stocked with necessary items.
• Record and enter wake-up call requests.
• Complete welcome calls.
• Clean and tidy the front desk area.
• Refer inquiries to the appropriate individuals or departments.
• Present a positive and professional image of the organization.
• Provide information about special activities.
• Observe and report any security issues to the Manager.

Requirements

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret client needs and offer appropriate solutions.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• High level of proficiency in Opera/Opera Cloud.
• Must be legally entitled to work in Canada.
• Applications will not be accepted via email or in person.

Skills

• Excellent customer relations.
• Time-management skills.
• Adaptability to change.
• Ability to handle multiple priorities under pressure.
• Eagerness and focus to exceed guest expectations.

Location

• Canada

Work Type

• Full-time

Experience Level

• 1 year of experience as a Hotel Front Desk Clerk preferred

Education Level

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

Benefits

• Competitive compensation package
• Flexible schedule
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

About the Company

• Proudly 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
• Our brands have been bringing people together for over 50 years across Canada, the US, Ireland, and the UK.
• As Canada’s fastest-growing hospitality group, we believe our people are the foundation of our continued success.
• Sandman Hotel Group is committed to building a network of talented professionals to provide exceptional hospitality experiences.
• We are constantly seeking motivated and enthusiastic individuals to join us in various fields.

Equal Opportunity

• As an equal opportunity employer, we are committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.
• Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
• All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.