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About the Role

We celebrate Housekeeping Room Attendants as the heart of our hotels. Your passion for cleanliness and attention to detail set us apart, and your commitment to friendly customer service brings guests back. We offer a competitive compensation package, flexible schedule, professional development, and career growth opportunities.

Responsibilities

• Clean rooms according to Sandman Hotels standards
• Maintain up-to-date knowledge of all chemicals and cleaning products, and their correct handling procedures
• Respond to guest and staff inquiries, requests, and complaints promptly and courteously
• Record all lost property items found in guest rooms on the worksheet and hand them in to the Supervisor/Manager at the end of the shift
• Promptly report all maintenance and safety hazards to the Supervisor/Manager to minimize risk
• Take personal responsibility for equipment, ensuring it is operated correctly and secured at all times
• Report any unusual or suspicious persons/activities to the manager
• Report any maintenance issues, including burned-out light bulbs
• Check under beds, drawers, and closets for left-behind articles and/or trash
• Clean sinks and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities
• Clean coffee pots when needed and ensure they are plugged in
• Arrange furniture after guest use
• Ensure security of guest rooms and privacy of guests
• Perform laundry tasks when necessary, including collecting, sorting, and transporting laundry at the beginning of each shift
• Remove laundry from dryers and fold immediately to prevent wrinkling
• Stock the linen supply room with clean linens for the next day
• Wash, dry, and fold all cleaning cloths at the end of the day for housekeeping needs
• Perform small mending repairs as needed
• Perform Houseperson duties if required

Requirements

• No education or experience required; training will be provided one-on-one
• Ability to follow instructions
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Must be legally entitled to work in Canada

Skills

• Good communication skills are an asset
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Excellent customer relations
• Time-management skills
• Adaptable to change
• Able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Location

• Canada

Work Type

• Full-time

Experience Level

• No experience required

Education Level

• No education required

Benefits

• Competitive compensation package
• Flexible schedule
• Team rates and discounts at all 7 restaurant brands
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

About the Company

• Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
• Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
• As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
• We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.
• We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
• At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.

Equal Opportunity

• As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.
• Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.
• Sandman Hotel Group takes seriously its obligations under the Human Rights Code.