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About the Role

This role involves owning the physical and cultural heartbeat of Pallet's San Francisco headquarters and growing New York office. The Workplace Experience Manager will ensure seamless office operations, create a welcoming environment for employees and visitors, and foster team connection through events. This hands-on, in-office position focuses on operational details and people-centric tasks, starting with the SF headquarters and remotely managing the NYC office expansion.

Responsibilities

Lead day-to-day operations of the SF headquarters and manage the move into a new 80–100 person space, including layout, build-out coordination, and setup.
Remotely manage the NYC office, assisting in sourcing and securing a larger space, partnering with leadership and external brokers/vendors until a dedicated NYC lead is hired.
Own desk setup and workspace readiness for new hires across both offices, collaborating with IT and People Ops.
Manage relationships with key vendors (WiFi/internet, janitorial, security, building management), including contracts, SLAs, and escalations.
Maintain both offices as stocked, clean, functional, and on-brand, troubleshooting issues proactively.
Source, order, and manage office snacks, beverages, and supplies, balancing quality with budget.
Plan and execute company events, celebrations, and team offsites end-to-end, from venue and vendor selection to logistics, budget, and day-of execution.
Contribute creatively to building culture and connection across both cities.
Set up, configure, and manage meeting room and conference room hosting software for smooth booking and AV.
Serve as the welcoming face of the office, greeting candidates and visitors in partnership with the Recruiting team and Executive Assistant.

Requirements

3+ years in workplace experience, office management, facilities, events, or operations, ideally in a fast-growing startup or multi-office environment.
Experience supporting an office move, build-out, or expansion is a strong plus.
Excellent organization and project management skills, capable of managing vendors, timelines, and budgets.
A hospitality mindset, genuinely enjoying making people feel welcome and cared for.
Comfort managing a remote site and coordinating logistics from a distance.
Strong communication skills and ability to partner cross-functionally with People, IT, Recruiting, and leadership.
Hands-on, proactive, and resourceful approach.
Comfortable working in office 5 days a week in SF, with occasional travel to NYC.

Skills

Familiarity with meeting room / desk booking and visitor management tools.
Experience negotiating commercial leases or working with real estate brokers.
A network of reliable vendors and event partners in SF and/or NYC.

Location

San Francisco
New York
In-office in San Francisco
Occasional travel to NYC

Work Type

Full-time
In-office

Experience Level

3+ years in workplace experience, office management, facilities, events, or operations

Salary/Compensations

$80,000–$130,000 base salary range

Benefits

Health, Vision, and Dental benefits
Flexible PTO
Life Insurance and Accidental Insurance
Short-Term Disability Coverage
Generous salary and equity for all staff
401k option
Yearly learning and development stipend
Commuter benefits for Bay Area employees
Uber ride stipend if working late in the office
Remote office home stipend
Daily catered lunches provided by Sharebite (one meal donated per meal ordered)
Onboarding trip to San Francisco HQ if working remotely
Monthly happy hours
Annual company offsites

About the Company

Pallet is building AI Agents to transform logistics, a $12 trillion global industry.
Raised $50M from investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.
Achieved 700% revenue growth in under two years.
Mission: increase the efficiency of the global supply chain by automating manual workflows.
Flagship platform provides end-to-end visibility, control, and optimization.
Newest product, CoPallet, introduces AI Agents that understand and execute requests in real time, integrating with customer systems.
Positioned to build the next $10B company in logistics with deep industry expertise and cutting-edge AI capabilities.
Team includes leaders from Google, DoorDash, YC, and more.

Equal Opportunity

Pallet is an Equal Employment Opportunity and Affirmative Action employer.
Committed to diversity and creating an inclusive environment for all employees.