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About the Role

Spencer Dentistry is a family-friendly, patient-centered, modern dental practice seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator. This role is the first point of contact for patients, playing a key role in delivering an outstanding patient experience and supporting administrative operations.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using Open Dental.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Requirements

• Minimum 1 year of dental administration experience
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Skills

• Open Dental software experience is an asset.

Location

• London, Ontario

Work Type

• Full-Time
• Maternity Leave Contract

Salary/Compensations

• $22.00–$26.00 per hour

About the Company

• True North DPO is a values-driven organization that empowers its teams, invests in growth, and embraces modern technology to deliver an exceptional patient experience.