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About the Role

Responsible for all activities, events, and services at the San Francisco Kroc Center. Manages day-to-day operations, master event schedule, and staffing/volunteer activities. Involved in program creation and implementation, ensuring service consistency and execution. Advocates for meeting community needs through Kroc Center services in the Tenderloin District and San Francisco City.

Responsibilities

• Oversee all Center programs, including Education Programs, Teen Center, Joan and Sally’s, Social Services, and Pathway of Hope.
• Ensure timely tracking and execution of program metrics, goals, surveys, and outcomes.
• Maintain and manage weekly program schedules aligned with strategic initiatives.
• Coordinate major events and activities with department leads and Railton Place.
• Ensure high-quality delivery of programs and services.
• Provide daily leadership and supervision to program staff.
• Address staff needs, provide coaching, and support professional development.
• Lead onboarding, orientation, and training for new hires.
• Promote a culture of excellence, service, and accountability.
• Develop and manage volunteer recruitment, onboarding, and training.
• Build and maintain partnerships with local agencies, schools, and community organizations.
• Serve as a community liaison under the Center Director.
• Support community engagement initiatives and outreach efforts.
• Implement and enforce risk management practices, child safety policies, and organizational procedures.
• Ensure compliance with all Salvation Army policies and standards.
• Collaborate with Child Safety and Volunteer Services teams to maintain program compliance.
• Assist in developing SOPs, policies, and operational manuals.
• Partner with departments to drive mission-based initiatives and core values.
• Perform other duties as assigned by Corps Officer.

Requirements

• Bachelor’s degree in Social Services, Communication, Administration, Education, or related field.
• Minimum of 5 years of management experience in recreation, athletic, or community center operations.
• Minimum of 5 years supervising and managing professional staff.
• Current First Aid, CPR, and AED certifications.
• Must be at least 21 years of age.

Skills

• Strong leadership skills.
• Strong organizational skills.
• Strong problem-solving skills.
• Ability to work independently.
• Ability to make sound decisions.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Ability to build strong relationships with staff, volunteers, and community partners.
• Proficiency in Microsoft Office (Word, Excel).
• Proficiency in scheduling software.
• Knowledge of program management.
• Knowledge of volunteer coordination.
• Knowledge of community engagement strategies.
• Standard office equipment (computer, phone, copier, printer).
• Microsoft Office Suite.
• Program scheduling systems.

Location

• San Francisco, CA

Experience Level

• Minimum of 5 years of management experience in recreation, athletic, or community center operations.
• Minimum of 5 years supervising and managing professional staff.

Education Level

• Bachelor’s degree in Social Services, Communication, Administration, Education, or related field.
• Master’s degree preferred.
• Current First Aid, CPR, and AED certifications.

About the Company

• The Salvation Army is a church with a religious purpose.
• The Kroc Center is a facility managed by The Salvation Army.

Equal Opportunity

• Qualified individuals must be able to perform essential duties with or without accommodation.
• A qualified person with a disability may request a modification or adjustment to the job or work environment.
• The Salvation Army will attempt to satisfy reasonable accommodation requests without undue hardship.
• Employees acknowledge The Salvation Army's religious purpose and status as a church.
• Employees agree not to undermine The Salvation Army's religious mission.
• Employee services are a necessary part of The Army’s religious purposes.
• Employee work-related conduct must not conflict with, interfere with, or undermine religious programs or purposes.
• Employment is "at will," meaning the employee or employer may terminate the relationship at any time with or without cause.
• The "at will" employment relationship cannot be changed unless acknowledged in writing by an authorized executive.