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About the Role
Diesel is a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends. In recent years, Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. This is a worldwide organization present in more than 80 countries with 5,000 points of sale, including over 400 company-owned stores.
Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of client desires, needs, and expectations.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and asking engaging questions.
- Create long-term authentic bonds with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints, liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, in a punctual and accurate manner.
- Ensure and maintain high standards of the shop floor and visual display, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about improvements and new ways of working, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Requirements
- Previous experience in sales roles.
- Experience in structured Fashion Luxury/Retail companies is a plus.
- Passionate about Retail, Client service, and possess a commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Skills
- Client-centric approach
- In-depth client knowledge
- Excellent in-store experience delivery
- Storytelling
- Engaging questioning
- Client relationship building
- Complaint resolution
- Active leadership
- Sales target achievement
- Cross-selling
- Brand and product knowledge
- Payment operations management
- Visual merchandising
- Stock management
- Security awareness
- Innovative thinking
- Fashion trend awareness
- Competitor analysis
- CRM initiatives
- Sales management
- Caring
- Authentic
- Passionate
- Trusted client advisor
- Intuitive sales ability
- Style passion
- Powerful communication
- Personal care
- Empathy
- Client focus
- Courageous
- Innovative approach
- Growth mindset
About the Company
- Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.
- While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.
- Diesel is a truly worldwide organization.
- It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.