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About the Role

The Program Management Senior Lead is a strategic professional accountable for delivering material business and regulatory change initiatives within the Markets COO Front Office Transformation department. This role demands exceptional communication and diplomacy skills for internal negotiation, influencing senior stakeholders, guiding cross-functional teams, and engaging external clients. You will provide authoritative advice on business operations, leverage deep product and system knowledge, and drive technical strategy through collaboration with Sales & Trading, Legal, Business Management, Operations, and IT teams. This is a high-visibility role with direct accountability for significant business outcomes across Citi's global Markets franchise.

Responsibilities

Leads the planning, directing, and coordination of day-to-day activities for programs or portfolios, ensuring alignment with business goals.
Creates program plans, charters, and ensures funding approval.
Identifies and manages relationships with all key stakeholders, including senior management.
Ensures effective communication of status, issues, and risks, and secures commitment for resources.
Leads the identification, resolution, and escalation of program issues and risks, developing and executing mitigation strategies.
Works with stakeholders and Program Sponsors to define and align program scope, business case, and cost-benefit analysis with overall business objectives.
Analyzes and critically assesses large datasets to inform robust program scoping and strategic definition.
Drives adherence to established program processes, procedures, methods, and standards for consistent program delivery.
Ensures programs are appropriately staffed, and manages overall staffing requirements to meet operational needs.
Monitors vendor performance.
Manages multiple teams or a functional area, evaluates performance, and makes recommendations for personnel actions.
Contributes to budget, policy formulation and planning.
Ensures compliance with applicable laws, rules, and regulations, including overseeing the implementation of new regulations or updates to existing regulations.
Adheres to company policy, applying sound ethical judgment regarding personal behavior, conduct and business practices.
Escalates, manages and reports control issues with transparency, safeguarding Citigroup, its clients and assets.

Requirements

10 years + relevant experience within a Tier 1 Capital Markets, Banking or Consulting environment
Demonstrated delivery of regulatory or business driven projects/programs within Banking/Financial Services
Strong knowledge of capital markets products and asset classes
Trade lifecycle knowledge e.g. Markets operational trade flows
Strong working knowledge of MS Office Suite
Experience with AI platforms
Proactive self-starter with problem-solving approach
Excellent interpersonal and organizational skills, able to handle diverse situations, multiple initiatives and changing priorities
Demonstrated ability to analyse and critically assess large datasets
Understanding and awareness of regulatory rules
Project Management certifications e.g. PRINCE 2
Commitment to quality and attention to detail

Skills

Capital Markets
Banking
Consulting
Regulatory Project Delivery
Business Project Delivery
Financial Services
Capital Markets Products
Asset Classes
Trade Lifecycle Knowledge
Markets Operational Trade Flows
MS Office Suite
AI Platforms
Problem-Solving
Interpersonal Skills
Organizational Skills
Data Analysis
Regulatory Awareness
Project Management
PRINCE 2
Quality Commitment
Attention to Detail

Location

Primary Location

Work Type

Full time

Experience Level

Senior
10 years +

Education Level

Bachelor’s/University degree or equivalent experience
Master’s degree

Salary/Compensations

$141,600.00 - $212,400.00

About the Company

Citi is an equal opportunity employer.

Equal Opportunity

Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.