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About the Role

This role is at the heart of the business, shaping a seamless, welcoming, and high-performing office environment while providing first-class support to employees, senior leaders, clients, and stakeholders. You will be the central hub of the office, ensuring smooth day-to-day operations and creating a supportive space for success. You will lead by example to ensure the office operates efficiently and reflects ARM’s values.

Responsibilities

Serve as the first point of contact for the agency.
Manage the FOH Coordinator (London) and Office Coordinator (Leeds).
Ensure the office is operating smoothly and is tidy for visitors and staff.
Handle restaurant bookings and catering requests.
Actively participate in the EDI committee.
Collaborate with IT to provide support and manage stock levels.
Manage the switchboard, greet visitors, and set up meeting rooms.
Assist with onboarding, including sorting access fobs, working with IT, and conducting office tours.
Take minutes on external calls.
Complete ad-hoc office requests for Leeds and Amsterdam.
Accurately track all costs associated with office management.
Be responsible for office Health & Safety.
Act as Fire warden and maintain first aid training.
Oversee PAT testing, fire risk assessments, and fire extinguisher servicing.
Work closely with third-party suppliers for cleaning, office maintenance, building management, and AV management.
Oversee supplier contracts, services, and resolve issues.
Lead the organization and execution of company events, including the agency's bi-annual Away Day.
Manage and track costs and budgets for events.
Proactively manage and coordinate the diaries of the MD, CEO, and CSO.
Track and submit expenses.
Provide comprehensive support to the SLT as needed.
Coordinate domestic and international travel, including flights, trains, and accommodation.
Manage VISA applications and travel documents, ensuring compliance with entry requirements.
Handle personal data responsibly in line with company policies, ensuring secure and appropriate management of information.
Stay up-to-date with best practices, including completing annual GDPR training.

Requirements

2–3 years of experience in office management, PA, or a similar operational role.
Exceptional organizational skills with the ability to manage multiple priorities seamlessly.
Strong attention to detail with a hands-on and solution-focused approach.
Confidence working with senior leaders and stakeholders at all levels.
Excellent written and verbal communication skills.
Experience managing suppliers, office operations, and events.
Tech-savvy with the ability to quickly learn new systems and tools.
Resilient, adaptable, and able to remain calm in a fast-paced, ever-changing environment.
Proactive mindset with a passion for improving processes and ways of working.
High levels of discretion and professionalism when handling sensitive information.

Skills

Office Management
PA Support
Operational Support
Organizational Skills
Attention to Detail
Problem-Solving
Stakeholder Management
Communication Skills
Supplier Management
Event Management
IT Support
GDPR Compliance
Diary Management
Travel Coordination
Microsoft Office Suite

Location

London

Work Type

Full-time
Onsite

Experience Level

Mid-level

Salary/Compensations

Competitive salary + bonus

Benefits

25 days holiday + bank holidays
Annual company away day & regular socials
Drinks fridge, free fruit, Monday breakfast & Friday lunches
Private healthcare with Vitality
50% Virgin Gym discount
Flexi Fridays
Birthday time off
Long-term service awards (up to £10k)
Sabbaticals
Life cover (4× salary)
Enhanced sick pay
Income protection
Perkbox perks & wellbeing programme
Season ticket loan
Cycle-to-work scheme
Media, technical & leadership training
Clear progression and development roadmap

About the Company

ARM is one of the UK’s fastest-growing performance marketing agencies with over 130 specialists across London, Amsterdam and Leeds.
We manage £250m+ UK and £100m+ EU media spend across TV, digital, offline and SEO, working with brands including Brooks, Omaze and Norton, alongside exciting high-growth start-ups.
We strongly encourage integration across Digital, Data, Systems, Offline and SEO to create an unfair competitive advantage for our clients and meaningful development opportunities for our people.
At ARM, you’ll benefit from rapid progression, continuous training, genuine ownership, and a friendly, supportive culture.
Training and development sit at the heart of everything we do, with personalized development plans, structured coaching, knowledge-sharing sessions, external training, and access to industry-recognised qualifications.
ARM is known for developing exceptional talent in a friendly, inclusive environment where we move fast, support each other fully and value every voice.

Equal Opportunity

All Response Media is committed to offering equal opportunities to all potential employees and has zero tolerance for discrimination.
All Response Media fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.