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About the Role

As a Senior Content Designer, you will solve complex health information challenges, designing clear, useful, and trustworthy experiences. You will play a key role in shaping both your squad's work and the future of content design within the organization, bringing a proactive and pragmatic approach to meaningful solutions.

Responsibilities

• Leading content design within your product squad, uncovering problems and shaping solutions in collaboration with Product, Design, and Engineering.
• Connecting with and influencing stakeholders across Product, Ethics, Science, and leadership to align around user-centred solutions.
• Designing clear, accessible, and useful content and experiences across products and services, considering the end-to-end user journey.
• Working closely with Researchers and Behavioural Scientists to ensure decisions are insight-led and evidence-based.
• Defining and shaping content strategies, frameworks, and scalable approaches.
• Taking a pragmatic approach to help teams navigate complexity, understanding technical feasibility and business constraints.
• Improving information architecture, navigation, flows, and content systems.
• Shaping the future of Content Design and contributing to Content Operations, including governance, tooling, workflows, and standards.
• Supporting scalability through patterns, guidance, and design systems.
• Mentoring and coaching more junior team members.
• Advocating for inclusive, accessible, and evidence-led content design practices.
• Continually raising the bar for content design quality, ways of working, and strategic thinking.

Requirements

• Significant experience in a senior or staff-level content design role within a product or service design environment.
• Proven experience of shaping content strategy and influencing product direction.
• Experience of building or improving content operations and systems, and shaping scalable ways of working for content design.
• A highly proactive and pragmatic approach to problem-solving, with confidence navigating ambiguity, constraints, and complexity.
• Significant experience working across wide-ranging disciplines and influencing stakeholders up to the most senior levels.
• The ability to connect content decisions to user needs, organisational goals, and measurable outcomes.
• Experience mentoring and coaching other content designers.
• A deep understanding of accessibility, inclusive design, and user-centred practices.
• Great examples of leading end-to-end content design work beyond microcopy.
• Experience shaping content within design systems and embedding AI tools thoughtfully within content design or product workflows.
• Experience in healthcare or other regulated environments is a plus.
• Skilled at building trust and bringing people across organisations together to influence, collaborate, and align around useful solutions.
• Passionate about user-centred design and excellent at helping others understand the value content design brings.
• A great facilitator, presenter, and communicator, using content design skills to tailor messages to the audience.
• Balances strategic thinking with practical delivery, knowing when to focus on detail and when to shape the bigger picture.
• Excellent at prioritizing, comfortable working in a fast-paced environment, and able to manage multiple tasks.
• Brings clarity to complexity and is great at finding paths through ambiguity and challenging constructively.
• Cares deeply about creating experiences that are useful, respectful, and accessible.

Skills

• Content Design
• Content Strategy
• Information Architecture
• User-Centred Design
• Accessibility
• Inclusive Design
• Stakeholder Management
• Mentoring
• Coaching
• Facilitation
• Communication
• Problem-Solving
• Design Systems
• AI Tools

Location

• Central London office in Holborn
• Flexible working arrangements
• Remote working arrangements

Work Type

• Flexible working
• Remote working

Experience Level

• Senior
• Staff-level

Salary/Compensations

• from £74,000

Benefits

• Generous Pension Scheme – employer contributions of up to 12%
• 30 Days Holiday pro rata + Bank Holidays
• Enhanced Parental Leave
• Cycle to Work Scheme
• Home & Tech Savings
• £1,000 Employee Referral Bonus
• Wellbeing Support – Access to Mental Health First Aiders, 24/7 online GP services, and Employee Assistance Programme

About the Company

• Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare.
• Millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease.
• By bringing together 5 million volunteers, Our Future Health is creating one of the most detailed pictures of human health ever assembled.

Equal Opportunity

• We recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process.
• We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.