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About the Role

Provide Level 1-1.5 onsite IT support during a workstation modernization and deployment project, ensuring users are set up correctly and comfortable with new devices.

Responsibilities

• Provide Level 1–1.5 onsite IT support during a workstation deployment and migration project
• Support users through scheduled 1:1 setup sessions, either at their desk or on their assigned device
• Assist with Windows 11 workstation preparation, including renaming computers, joining devices to the domain, and installing required software
• Support Microsoft 365 and Active Directory tasks, including basic user setup and troubleshooting
• Install base applications and tools needed for users to work locally or through virtual desktop environments
• Assist with documentation of workstation configurations and asset tracking
• Log work, updates, and resolutions accurately in the ticketing system
• Escalate unresolved or complex issues to senior IT staff as required
• Provide friendly, professional support to users transitioning to new systems and workflows

Requirements

• 1–2 years of IT support experience, ideally in a helpdesk, desktop support, or onsite support role
• Hands-on experience supporting Windows 10/11 in a business environment
• Hands-on experience supporting Microsoft Office 365 applications
• Basic familiarity with Active Directory (user accounts, domain-joined devices)
• Strong customer service and communication skills
• Ability to document technical information clearly and accurately
• Organized, dependable, and comfortable working independently on assigned tasks
• Exposure to project-based IT work or deployments (Nice to Have)
• Experience using ticketing systems (Nice to Have)
• Entry-level certifications (e.g., CompTIA A+) (Nice to Have)

Skills

• Desktop support
• Windows 11
• Microsoft 365
• Active Directory
• Customer service
• Communication
• Technical documentation
• Ticketing systems

Location

• Toronto, ON

Work Type

• Onsite
• 6-month contract
• Full-time

Experience Level

• Level 1/1.5
• 1-2 years

Education Level

• Entry-level certifications (e.g., CompTIA A+)

Salary/Compensations

• $25.00 – $35.00/hour

Benefits

• Hands-On Project Experience
• Skill Building
• Supportive Environment
• Clear Scope – No on-call, no after-hours, and well-defined responsibilities

About the Company

• At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada.

Equal Opportunity

• We’re proud to support diversity and inclusion.
• If you require accommodation during the hiring process, just let us know — we’re happy to help.