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About the Role

At Surgical Solutions, a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments, we’re driven by a simple but powerful mission: to improve the lives of the patients and healthcare teams we serve. Joining us means more than just a job — it’s about being part of a supportive, innovative culture where your work matters. Here, you’ll grow, collaborate, and help create better outcomes every day. If you’re looking for a place that values your passion and purpose, Surgical Solutions is ready for you.

Responsibilities

Set high performance standards for staff and peers.
Understand surgical procedures and anticipate staff and surgeon needs.
Confirm video and surgical equipment functionality during pre-operative setup.
Arrange monitors and equipment based on surgeon preferences.
Verify proper connection and operation of all necessary equipment intra-operatively.
Address supply needs promptly and assist OR staff.
Collect and inventory instruments and equipment for cleaning and sterilization post-operatively.
Maintain strict standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
Ensure no instruments remain at shift end.
Manage laparoscopic equipment, including routine maintenance and repair coordination.
Keep surgeon preference cards current and accurate.
Provide consistent, high-quality service and foster professional relationships with OR staff.
Demonstrate punctuality and flexibility, available for on-call and rotational shifts including weekdays, weekends, and holidays.
Learn and effectively utilize all required company technologies.
Use company devices to access systems like ADP, Outlook, Concur, Slack, and SCMP.
Perform additional duties as assigned to support team and hospital operations.
Manage company property responsibly; loss or damage may result in repayment.

Requirements

High school diploma or GED required.
Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician preferred.
Obtain CRCST within 120 days of hire (may be required upon hire for some accounts).
One year of OR and/or Sterile Processing Department (SPD) experience preferred.
2–5 years of face-to-face customer service experience required.
Strong communication skills to anticipate and respond quickly and accurately.
Availability for 24/7 hospital coverage, including rotational shifts on weekdays, weekends, and holidays.
COVID-19 vaccination required.
Ability to perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
Ability to stand for extended periods and lift or carry items up to 50 pounds (or more with assistance).
Meet vision and hearing requirements, including color recognition.
Wear personal protective equipment (PPE) such as gloves, gowns, and eye protection.

Skills

Reliable with consistent on-site attendance.
Ability to work any day Sunday–Saturday, including 24/7 rotational coverage.
Capable of working under high-stress conditions and making critical decisions in emergencies.
Ability to build positive relationships with clients and colleagues while maintaining professionalism.
Ability to thrive independently and as a team player with respect and consideration for others.
Ability to adapt quickly to a fast-paced hospital environment with exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Work Type

Friday - Sunday 8:00 am - 8:00 pm
Monday 8:00 am - 2:00 pm
On-call shifts
Rotational shifts
Weekdays, weekends, and holidays availability
24/7 rotational coverage

Experience Level

Preferred: One year of OR and/or Sterile Processing Department (SPD) experience.
Required: 2–5 years of face-to-face customer service experience.

Education Level

High school diploma or GED required.

About the Company

Surgical Solutions is a healthcare solutions company.
Specializes in mission-critical support for hospital operating rooms and sterile processing departments.
Mission: improve the lives of patients and healthcare teams.
Offers a supportive, innovative culture where work matters.