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About the Role

Lead and direct staff to ensure execution of fundamentals when a manager is absent. Create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Close the daily shift.
• Maintain overall cleanliness of all facility areas to ensure a positive member experience.
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining club neatness and cleanliness.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
• Stock locker rooms with proper supplies and paper products.
• Report any broken or missing amenities or equipment to the Club Manager.
• Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
• Submit daily summary of shift details to the leadership team.

Requirements

• Satisfactory background check.
• Punctuality and reliability.
• Current CPR Certification.
• Must be 18 years of age or older.
• Ability to stand and walk continually during shift.
• Ability to talk continually in person or on the phone during shift.
• Ability to occasionally lift up to 50 lbs.
• Ability to occasionally encounter toxic chemicals during shift.
• Preferably experience in the fitness industry.

Skills

• Superior customer service skills.
• Exceptional leadership skills.
• Diplomacy skills.
• Listening skills.
• Basic computer proficiency.
• Hard working.
• Enthusiastic.
• Energetic.
• Strong problem resolution skills.

Location

• Woodstock, GA 30189

Work Type

• Full Time
• Monday to Friday - 6am to 2pm
• Monday - Thursday: 10:00 PM to 6:00 AM
• Sunday: 11:30 PM to 6:00 AM
• 8 hour shift

Experience Level

• Experienced

Education Level

• High School diploma/GED equivalent

Salary/Compensations

• $14.00 - $14.00 Hourly

Benefits

• FREE Black Card Membership
• 401k plan after 3 months of service
• Paid Time Off (PTO)
• Health Insurance
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vision
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD)
• Additional voluntary benefits

Equal Opportunity

• E-Verify Company: All candidates selected for employment will be processed through E-Verify to ensure legal eligibility to work in the United States.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.