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About the Role

As a senior member of the Business Intelligence team, you will play a pivotal role in shaping how data and reporting are used across the organisation. You will help ensure that high-quality, accessible information is at the heart of decision-making, enabling teams to act with confidence and clarity. This is a highly visible role where your technical expertise in Power BI will be combined with strong stakeholder engagement skills. You will work closely with colleagues across the business to rapidly understand their needs, translate them into clear reporting solutions, and deliver intuitive dashboards and insights that add real value. Working collaboratively, you will lead requirements gathering sessions, often building solutions live with stakeholders to ensure outputs are practical, accurate, and fit for purpose. You will also support and mentor analysts within the team, helping to drive consistency and best practice across reporting. As a trusted expert, you will build strong relationships across the organisation, ensuring teams have the insights they need to make informed decisions. You will act as a go-to specialist for resolving issues and driving improvements in our BI environment, and step in to support leadership when required.

Responsibilities

Act as the "go to" person for issues that need resolving or solutions finding on BI systems such as Power BI.
Ensure high-quality, reliable reporting supports decision-making across the organisation.
Design and deliver accurate, user-friendly solutions that meet business needs.
Translate requirements into effective reporting, lead discussions, and present insights clearly and confidently.
Support the wider team, stepping in to lead when required.
Maintain strong standards around data quality, governance, and documentation.
Ensure all outputs are delivered accurately, efficiently, and in line with defined business rules.
Shape how reporting evolves across the organisation, suggesting improvements, supporting key projects, and enhancing how data is used day-to-day.
Build strong relationships across the business.
Act as the go-to expert for resolving complex BI challenges.
Help ensure the Power BI environment runs effectively from optimising queries to managing capacity and access.
Drive better decisions through data, influencing stakeholders, and continuously improving how reporting is delivered.

Requirements

Experience working with business intelligence software.
Direct experience of the software development life cycle.
Good technical knowledge and practical knowledge of providing reporting.
Great communication skills, verbally and in writing.
Ability to explain ideas clearly and articulately, ensuring non-technical audiences can follow.
Capability to manage people if required.
Strong knowledge of at least 1 BI tool.
Good understanding and knowledge of SQL.
Translating business requirements into a technical solution.
Excellent problem-solving skills when needing to find a solution to a requirement.
Desire to be a key person in a team by knowing as much as possible about the systems, processes and the organisation in order to contribute significantly to a team.
Strong team player who enjoys helping people get the information they require.
Great attention to detail to ensure the right solution is delivered and is accurate.
Strong project management skills – ability to get things done and deliver on time.
Sharing and living organisational values in everyday work.

Skills

Power BI
Stakeholder engagement
SQL

Location

London

Work Type

Hybrid working
Full-time
Part-time
Flexible working

Experience Level

Senior

Salary/Compensations

£53,833 - £65,000

Benefits

Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
As a senior member of our Business Intelligence team, you’ll play a pivotal role in shaping how data and reporting are used across the organisation.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
We want everyone to perform at their best and feel able to be themselves.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
Do let us know of any reasonable adjustments you need.
You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.