Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Galderma is seeking a Customer Experience Representative to be the first point of contact for customers, acting as a vital ambassador. This role involves delivering swift, accurate, and accountable service, owning every interaction to ensure a seamless customer experience in a fast-paced environment.
Responsibilities
- Own and manage a high volume of customer inquiries via phone and email with professionalism, pace, and efficiency
- Build strong relationships with customers, sales teams, and internal stakeholders to deliver exceptional service outcomes
- Support order processing, returns, deliveries, and tracking to ensure accurate and timely fulfilment
- Maintain accurate customer records across CRM, online ordering, and internal systems
- Collaborate with internal teams to resolve issues, improve processes, and continuously enhance the customer experience
Requirements
- A genuine passion for customer service and creating positive customer experiences
- Proven experience in customer service or customer-facing roles, ideally within pharmaceuticals, medical devices, or a regulated environment
- Strong communication, problem-solving, and conflict resolution skills, with the ability to remain calm under pressure
- Excellent attention to detail, strong multitasking capability, and confidence managing high call volumes
- Proficiency with CRM systems, data entry, and standard Excel functions
Skills
- Customer service
- Customer experience
- Communication
- Problem-solving
- Conflict resolution
- Attention to detail
- Multitasking
- CRM systems
- Data entry
- Excel functions
Location
- North Sydney Head Office
Work Type
- Hybrid
Benefits
- Career development opportunities within a global organisation
- Paid parental leave
- Additional leave to celebrate your birthday
- Sydney Harbour office views
- Dermatology treatments from Galderma’s world-leading aesthetics portfolio, twice per year
- Generous discounts on our premium products
About the Company
- Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.
- We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
- Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.
- Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.
- Galderma ANZ is proudly recognised as a Great Place to Work® 2025.
- We are committed to providing a competitive and attractive remuneration package, complemented by a range of benefits designed to support your growth and wellbeing.
- You will be working for an organisation that genuinely embraces diversity and inclusion.
- Be part of a global leader shaping the future of skin health.
- Work with premium brands trusted by healthcare professionals and consumers worldwide.
- Grow your career in a culture that values excellence, innovation, collaboration, and accountability.
- At Galderma, you’ll work with people who are like you — and people who are different.
- We value what every team member brings.
- Professionalism, collaboration, and a friendly, supportive ethos create an environment where people can thrive and excel.
Equal Opportunity
- Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
- We believe better outcomes are achieved by reflecting the perspectives of our diverse customers and communities.