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About the Role

Air Canada is seeking a QA Technology Enablement Analyst – NFT (Non-Functional Testing) to deliver non-functional testing solutions to digital pods and project teams. This role ensures robust risk assessment, diagnostics, and monitoring using enterprise and open-source tools, supporting service virtualization and integration with cloud platforms for comprehensive non-functional coverage.

Responsibilities

• Lead performance tuning activities for major releases and steady-state applications.
• Conduct app profiling, benchmarking, and failover testing for mobile and enterprise applications.
• Manage and monitor service virtualization tools and usage, including call volumes and integration impacts.
• Track and report on resource capacity utilization and cost savings from internalizing CAPEX projects.
• Develop and review performance strategies, NFR gathering, and test requirements for new projects.
• Use real-time metrics to monitor and report on performance health.
• Maintain steady-state scorecards and governance metrics for performance and resource allocation.
• Design, execute, and report on performance, scalability, reliability, and security tests.
• Implement service virtualization to simulate third-party or unavailable systems for early and parallel testing.
• Conduct risk assessments for performance, scalability, and security.
• Evaluate system reliability, including stability, failover, and recovery patterns.
• Run penetration tests and vulnerability scans.
• Execute load, stress, and volume tests for capacity and scalability validation.
• Use real-time logs, alerts, and performance metrics for diagnostics and monitoring.
• Leverage historical defect data and logs for root cause analysis and continuous improvement.
• Collaborate with developers, test teams, and DevOps to embed non-functional testing into the SDLC.
• Promote shift-left non-functional testing practices and early risk detection.
• Mentor and guide pods on NFT strategy, tool usage, testing techniques, and quality metrics.
• Support integration with CI/CD tools and cloud platforms for continuous non-functional testing.
• Establish and monitor KPIs for performance, reliability, security, and overall non-functional quality effectiveness.
• Ensure compliance with internal QA governance, security, IT policies, and external regulatory standards.
• Facilitate training sessions and workshops to build NFT and QA capabilities.

Requirements

• Proven experience in Application Observability & Diagnostics (AOD), including setup, configuration, and optimization of tools like Dynatrace, Splunk, and Kibana.
• Ability to define and implement observability KPIs (latency, throughput, error rates) and integrate them into dashboards.
• Hands-on experience with distributed tracing and log correlation for microservices.
• Knowledge of predictive performance analytics and automated alerting.
• Strong troubleshooting skills for real-time incident resolution using AOD platforms.
• 3–5 years of experience in non-functional testing and performance engineering.
• Proven experience designing, implementing, and scaling non-functional testing solutions.
• Experience with performance, security, and reliability testing frameworks.
• Programming or scripting skills (Java, Python, etc.).
• Experience with cloud platforms and service virtualization.
• Experience with data refresh cycles and environment data synchronization.
• Excellent communication and collaboration skills.
• Passion for performance, security, and continuous improvement.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

• JMeter
• OWASP ZAP Proxy
• Splunk
• Dynatrace
• Kibana
• AWS
• Azure
• AWS Lambda
• Harness
• GitHub Actions
• Azure DevOps
• Jenkins
• Jira XRAY
• Performance Testing Dashboard
• Centralized View Dashboard
• Java
• Python

Location

• Canada

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree in Computer Science, Information Systems, or related field

About the Company

• Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
• Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.