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About the Role

This position's main duties involve greeting and assisting guests with merchandise selection and purchase. It offers an opportunity to make a difference, connect with customers, and earn competitive pay with generous discounts.

Responsibilities

• Demonstrate effective guest service skills and resolve guest issues.
• Accurately enter guest and sales data into POS, including sales, returns, special orders, engraving, and repairs, obtaining proper signatures.
• Present and replace jewelry from stock/cases.
• Repair, polish, or solder jewelry.
• Utilize GUESTS program for guest interactions and handling guest-owned jewelry.
• Provide knowledgeable product information to guests using in-store tools and training.
• Box and wrap sales for gift presentation.
• Achieve individual key performance metrics.
• Assist Store Management in achieving store Key Performance Indicator metrics.
• Assist Store Management in maintaining overall store presentation standards.
• Assist with daily housekeeping and maintenance duties.
• Attend all required meetings.

Requirements

• Ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
• Ability to follow written, oral, or diagram instructions.
• Previous retail sales or guest service experience (preferred).

Skills

• Strong written and verbal communication skills
• Strong attention to detail
• High degree of organizational skills
• Time management
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Ability to quickly learn new technology
• Strong problem diagnosis skills
• Ability to work effectively under pressure
• Enthusiastic
• Willingness to learn
• Contributes to a positive team spirit

Location

• Austin, TX
• Arboretum location

Salary/Compensations

• Competitive pay

Benefits

• Generous discounts