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About the Role

You will work directly with the client Director, Network Engineering. You will be required to apply solid technical, business, and problem-solving skills and create productive relationships with business units and internal IT teams.

Responsibilities

• Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
• Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
• Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
• Ensure network designs comply with security policies and industry best practices
• Evaluate new and emerging network security trends, products and technologies
• Provide end-to-end technical support from endpoints to cloud data centers
• Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
• Use Automation/Scripting for troubleshooting and administration of repeated tasks
• Use Splunk to proactively analyze trends and alert on issues
• Manage scheduled and emergency maintenance of network infrastructure
• Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
• Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
• Participate in on-call rotation
• Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
• Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
• Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
• Communicate clearly with both technical and non-technical stakeholders
• Work with application owners on troubleshooting issues, even if not network-related

Requirements

• 8+ years of overall network technology experience
• 3+ years of experience with networking and security technologies in a retail environment, working directly with store cast
• 3+ years’ experience in Layer 7 Firewalls (Fortinet, PAN)
• 2+ years hands-on experience with cloud networking (Azure preferred)
• Must have Aruba wireless experience
• Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
• Automation and GenAI experience is a big plus
• Ability to identify opportunities for automation within software processes, including configuration, backup, and troubleshooting using automation and GenAI
• Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
• Load balancer experience (F5 and other LB technologies)
• Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
• Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
• Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
• Experience using tools such as Splunk and SolarWinds to gather data for presentation to management/leadership
• Strong verbal and written communication skills
• Ability to understand business needs and translate technical tasks
• Must be results-oriented, self-motivated, and possess high energy
• Must be customer-service-minded and tactful when dealing with customers
• Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
• Self-starter with a proactive approach, driving improvement without waiting for instruction

Skills

• Network Architecture & Engineering
• LAN (Cisco/Aruba)
• WAN
• WLAN (Aruba)
• Network security systems
• SSL VPN solutions
• Palo Alto firewalls
• Fortinet firewalls
• Cloud Data Centers (Azure/OCI/GCP)
• Network security trends evaluation
• Product and technology evaluation
• End-to-end technical support
• High-severity incident triage (P1/P2)
• Root cause analysis
• Post-incident reporting (PIR)
• Automation
• Scripting
• Splunk
• Network infrastructure maintenance
• WAN/SD-WAN troubleshooting
• MPLS
• T1
• DS3
• QoS
• Collaboration
• Network documentation
• Visio
• Lucidchart
• Jira/Confluence
• SmartSheet
• Project planning
• Project delivery (Plan, Build, Run)
• Technical communication
• Non-technical communication
• Layer 7 Firewalls
• Cloud networking (Azure)
• Aruba wireless
• Aruba ClearPass
• 802.1X
• Radius
• AAA
• Policy management
• GenAI
• Python
• Ansible
• PowerShell
• VBScript
• Load balancer (F5)
• Large Language Models (LLMs) via APIs (OpenAI, Anthropic, Google Gemini, open-source models)
• Prompt engineering
• Model tuning
• RAG architectures
• SolarWinds
• Verbal communication
• Written communication
• Business needs translation
• Customer service
• Relationship building

Experience Level

• Senior
• 8+ years of overall network technology experience
• 3+ years of experience with networking and security technologies in a retail environment
• 3+ years’ experience in Layer 7 Firewalls
• 2+ years hands-on experience with cloud networking

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• 401K + matching
• Networking programs
• Career learning and development programs

About the Company

• iTD is a consulting and software development company that blends diversity, innovation, and integrity with business results.
• The company's structure rejects strong hierarchy, empowering employees to deliver excellent results.
• iTD is a woman- and minority-led firm.
• The company challenges itself daily to be considerate, fair, and to redefine great outcomes for customers.
• Joining iTD means being part of a global community.
• Employees have a say in their career journey.
• Employees get a chance to give back to causes that matter.
• Employees will experience working with Fortune 500 companies and high-performance teams across numerous industries.

Equal Opportunity

• All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
• iTD is committed to working with and providing reasonable accommodation to individuals with disabilities.
• If, because of a medical condition or disability, a reasonable accommodation is needed for any part of the application process or to perform essential functions, contact recruiting@itdtech.com.