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About the Role

This role designs, improves, and supports the operational infrastructure for Case Staffing Managers to staff and manage litigation matters across offices. It partners with Case Staffing Managers to standardize processes, enable technology, and use data for workflow efficiency, consistency, and scalability. Additionally, it builds and maintains systems, processes, and reporting for matter staffing decisions at scale.

Responsibilities

Design, implement, and improve standardized litigation staffing processes across offices and regions
Identify workflow inefficiencies, gaps, and risks; develop scalable solutions
Develop best practices, SOPs, and guidance for consistent staffing decisions, workload balancing, and matter transitions
Partner with firm leadership to align staffing operations with business and client service objectives
Create and maintain playbooks, training materials, and documentation for staffing processes
Facilitate onboarding and ongoing enablement for Case Staffing Managers
Drive continuous improvement through feedback loops and regular process reviews
Evaluate, implement, and optimize technology supporting staffing workflows and resource management
Serve as the subject matter expert for staffing systems and tools
Train and support Case Staffing Managers in effective use of staffing tools
Serve as liaison between Case Staffing Managers, office leadership, Talent, Finance, and IT
Support change management for staffing processes and tools
Promote consistent practices and clear communication across offices
Develop frameworks and tools for attorney capacity planning and workload distribution
Support staffing managers with caseload management, including transitions for departures, leaves, and new hires
Provide operational support to department leadership on staffing and capacity needs
Create scalable approaches to balancing workload across offices and practice groups
Analyze staffing data to identify trends, forecast needs, and support proactive decisions
Deliver actionable insights to staffing managers and firm leadership to optimize attorney deployment
Track KPIs for staffing efficiency, utilization, and matter coverage

Requirements

Bachelor’s degree required
Advanced degree (JD, MBA, or similar) preferred
5+ years of experience in law firm operations, legal project management, litigation support, or a related field
Experience working within litigation environments, preferably employment litigation, strongly preferred
Familiarity with attorney staffing, resource management, or practice group operations is highly desirable

Skills

Strong operational and process design mindset with a focus on scalability and efficiency
Advanced analytical skills with the ability to translate data into actionable insights
Demonstrated project management expertise in complex, multi-stakeholder environments
Proficiency in leveraging and evaluating technology solutions and data tools
Excellent communication and stakeholder management skills across all organizational levels
Ability to influence without direct authority and drive adoption of new processes
High attention to detail with the ability to manage multiple priorities simultaneously
Collaborative, solutions-oriented approach with strong problem-solving capabilities

Location

Any Jackson Lewis Office

Work Type

Hybrid

Experience Level

5+ years of experience

Education Level

Bachelor’s degree required
Advanced degree (JD, MBA, or similar) preferred

Salary/Compensations

Expected salary range for Colorado, Chicago, California, New York Metro area, and Seattle area: $125,000 - $160,000
Eligible for annual bonuses
Actual compensation determined by experience and other factors permitted by law

Benefits

Medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
Firm-paid holidays, vacation, and sick time
Employee assistance program and other benefits

About the Company

Jackson Lewis P.C. has focused on employment and labor law since 1958, with 1,000+ attorneys nationwide.
The firm helps employers develop proactive strategies, strong policies, and business-oriented solutions to cultivate high-functioning, engaged, and stable workforces.
Jackson Lewis shares clients’ goals to emphasize belonging and respect for every employee’s contributions.
The Firm is ranked in the First Tier nationally in Labor and Employment Litigation, Employment Law, and Labor Law on behalf of Management by U.S. News - Best Lawyers® “Best Law Firms”.
We are a preeminent workplace law firm dedicated to providing high-quality, creative, and effective representation of employers on employment and labor law matters.
We provide a rewarding and collegial work environment for leading attorneys.
We work to preserve values that make Jackson Lewis a gratifying place to practice law, fostering a collaborative environment.

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.