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About the Role
The Concierge assists guests with a wide scope of services and acts as a liaison between guests and other hotel departments.
Responsibilities
- Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.
- Provide accurate directions and local recommendations.
- Respond to guest inquiries via desk, phone, text, or email.
- Ensure timely and professional handling of guest confirmations, packages, flowers, and mail.
- Maintain an accurate, high-quality database of guest profiles and preferences.
- Document all guest interactions to support personalized service.
- Provide quality, genuine service by responding to guests and team members promptly, efficiently, and courteously.
- Follow up and follow through on guest and team member needs.
- Act as an Ambassador of Aman New York, providing genuine care.
- Adhere to Aman New York pillars and values as a hospitality professional.
- Perform all assigned Concierge functions, preparing and executing an ideal guest journey.
- Serve as a liaison between departments.
Requirements
- At least two years working as a hotel concierge at a related luxury hotel.
- Member of the New York City Association of Hotel Concierges.
- Member of Les Clefs dÓr USA (preferred).
- Ability to read and write in English to facilitate communication.
- Knowledge of local attractions, restaurants, and transportation options.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a proactive approach to guest service.
- Ability to stand for extended periods during daily operations.
Skills
- Knowledge of local attractions, restaurants, and transportation options
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong problem-solving abilities
- Proactive approach to guest service
- Ability to read and write in English
Location
- Aman New York
- Manhattan
- Midtown
Experience Level
- At least two years working as a hotel concierge
Salary/Compensations
- $38.95 per hour
Benefits
- Competitive benefits
- Exciting international career opportunities in a rapidly expanding company
- Prioritized career journey support
- Comprehensive and generously-subsidized health benefits program
- Safe Harbor 401K Plan
- Complimentary Stays at other Aman properties
- Discounts at Aman New York restaurants and Aman Retail online store
- Wellness events throughout the year
About the Company
- Aman Group, established in 1988, has evolved from intimate resorts into a pioneering force in hospitality, residences, and experiences, including Aman Essentials and Aman Interiors.
- The company pursues unparalleled service.
- Aman Group believes environments and experiences are brought to life through its people, their attention to detail, welcoming smiles, and passion for creating a sense of belonging.
- Joining Aman Group means joining a family.