Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Vice President of UK & Europe Cafe Operations is responsible for the overall operational leadership, financial performance, strategic execution, and brand excellence across the Hard Rock Cafe portfolio throughout the UK & Europe region. This role serves as the senior operational leader for the region and is accountable for driving revenue growth, EBITDA performance, operational consistency, guest satisfaction, talent development, and long-term business sustainability across all company-owned cafe operations.

Responsibilities

Provide strategic and operational leadership for all UK & Europe Cafe operations.
Ensure flawless execution of Hard Rock operational standards across food, beverage, retail, entertainment, atmosphere, cleanliness, hospitality, and guest engagement.
Drive operational consistency and execution excellence across all cafes within the region.
Establish and communicate clear operational priorities, performance expectations, and accountability standards.
Lead operational reviews and business performance discussions with Area Vice Presidents, Directors, and operational leadership teams.
Identify operational opportunities and implement strategic action plans to improve performance, efficiency, profitability, and guest experience.
Ensure operational readiness and excellence for all key brand initiatives, seasonal activations, events, and business-driving programs.
Oversee execution and operational support for new cafe openings, renovations, relocations, and strategic projects.
Maintain direct accountability for achieving regional financial targets including revenue, EBITDA, labor productivity, operational margins, and cost controls.
Drive commercial performance through strategic focus on revenue growth, retail mix optimization, beverage and alcohol mix growth, banquet & event sales, guest traffic and conversion, average guest spend, and margin improvement initiatives.
Lead regional forecasting, budgeting, and annual operating plan processes.
Analyze operational and financial performance metrics to identify trends, risks, and growth opportunities.
Partner closely with Finance leadership to ensure accurate forecasting, reporting, compliance, and operational discipline.
Develop and execute action plans to improve underperforming markets, cafes, and operational segments.
Champion guest satisfaction and ensure the consistent delivery of world-class hospitality experiences.
Utilize guest feedback platforms, operational data, reputation management tools, and business analytics to drive continuous improvement.
Ensure regional compliance with all Hard Rock brand standards and guest experience expectations.
Drive accountability around guest sentiment, service recovery, and operational follow-through.
Lead operational strategies that strengthen brand perception, guest loyalty, and market positioning.
Build, lead, coach, and develop high-performing operational leadership teams.
Create a culture rooted in accountability, collaboration, execution, ownership mentality, and continuous improvement.
Identify and develop future leaders through mentorship, succession planning, and talent development initiatives.
Conduct regular performance evaluations, development planning, and leadership coaching sessions.
Ensure alignment with Hard Rock values, leadership behaviors, and cultural expectations.
Foster high morale, strong employee engagement, and operational stability throughout the region.
Drive talent acquisition, leadership development, and retention strategies for key operational positions.
Develop and execute strategic operational plans that position Hard Rock for sustainable growth and long-term profitability throughout the UK & Europe region.
Partner cross-functionally with Marketing, Retail, Finance, HR, Legal, Facilities, Development, Franchise, and Business Development teams to execute key company initiatives.
Support regional business transformation efforts focused on operational improvement, profitability optimization, and long-term asset performance.
Evaluate market trends, competitive positioning, and emerging business opportunities to strengthen regional performance.
Support real estate and landlord partnership strategies that improve operational viability and long-term business outcomes.
Ensure operational compliance with all company policies, procedures, brand standards, and regulatory requirements.
Partner with Legal and Human Resources teams on operational risk management, employee relations matters, and compliance initiatives.
Oversee execution of operational compliance programs and ensure adherence to industry regulations and company standards.
Support brand protection initiatives and operational de-branding processes where required.
Serve as a senior operational representative for the UK & Europe region across executive meetings, ownership discussions, leadership forums, and company initiatives.
Prepare and present operational performance updates, strategic business reviews, and executive summaries to senior leadership.
Lead regular business review meetings with operational leadership teams focused on performance, accountability, and execution.
Represent Hard Rock professionally within the hospitality industry, business community, ownership groups, and strategic partnerships.

Requirements

Proven progressive leadership experience within hospitality, restaurant, retail, entertainment, or multi-unit operations.
Proven success leading large-scale multi-unit operations across international markets.
Strong financial and commercial acumen with demonstrated success driving revenue growth and EBITDA performance.
Experience managing complex operational structures across multiple countries and cultures.
Strong understanding of hospitality operations, guest experience management, and brand execution.
Demonstrated ability to lead organizational change, operational transformation, and business improvement initiatives.
Experience developing high-performing teams and leadership succession pipelines.
Ability to influence cross-functional stakeholders and drive alignment across diverse business groups.
Strong strategic planning, organizational, analytical, and decision-making capabilities.
Exceptional communication, leadership, and interpersonal skills.
Ability to travel extensively throughout the UK & Europe region.
Fluency in English required.
Duties and responsibilities are primarily performed in professional office and hospitality operating environments.
The role requires extensive travel and frequent presence within active restaurant and entertainment operations.
Employees are expected to perform the job functions with reasonable accommodation.

Skills

Strategic Leadership
Operational Excellence
Financial Accountability
Commercial Mindset
Talent Development
Guest Experience Focus
Change Leadership
Cross-Functional Collaboration
Decision Making
Problem Solving
Communication & Influence
Accountability & Execution

Location

UK & Europe

Work Type

Full-time

Experience Level

Vice President
Senior operational leader

Education Level

Bachelor’s Degree required
advanced degree preferred

Benefits

Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
Benefits may vary with employment status.

About the Company

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
Be Iconic represents the roots of our culture.
The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.
Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!