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About the Role

The main duties of this position are to greet and assist guests in their selection and purchase of merchandise. This role offers the opportunity to make a difference, make a connection, and provides competitive pay and generous discounts.

Responsibilities

• Demonstrate effective guest service skills and resolve guest issues.
• Accurately enter guest and sales data into POS, including sales, returns, special orders, engraving, and repairs, obtaining proper signatures.
• Present and replace jewelry from stock/cases for guests.
• Repair, polish, or solder jewelry.
• Utilize GUESTS program for guest interactions and handling guest-owned jewelry.
• Provide knowledgeable product information to guests using in-store tools and training.
• Box and wrap sales for gift presentation.
• Achieve established individual Key Performance Metrics.
• Assist Store Management in achieving store Key Performance Indicator Metrics.
• Assist Store Management in maintaining overall store presentation standards.
• Assist with daily housekeeping and maintenance duties.
• Attend all required meetings.
• Consistently demonstrate strong written and verbal communication skills, attention to detail, and organizational skills.
• Multitask in a fast-paced environment.

Requirements

• Good communication skills.
• Good organizational skills and time management.
• Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
• Ability to apply common sense understanding to carry out instructions.
• Strong problem-solving skills and ability to quickly learn new technology.
• Strong problem diagnosis skills and ability to work effectively under pressure.
• Enthusiastic, willing to learn, and contribute to a positive team spirit.
• Previous retail sales or guest service experience.

Skills

• Communication skills
• Organizational skills
• Time management
• Ability to coordinate multiple tasks simultaneously
• Ability to manage frequent interruptions
• Ability to apply common sense understanding
• Problem-solving skills
• Ability to quickly learn new technology
• Problem diagnosis skills
• Ability to work effectively under pressure
• Enthusiasm
• Willingness to learn
• Ability to contribute to a positive team spirit
• Attention to detail
• Multitasking

Location

• Austin, TX

Salary/Compensations

• competitive pay

Benefits

• generous discounts