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About the Role

Act as the first point of contact for day-to-day HR queries, supporting employees and managers, and delivering a customer-focused service across the employee lifecycle. This role involves managing HR administration, supporting payroll, ensuring policy compliance, mentoring a coordinator, and contributing to projects and process improvements.

Responsibilities

• Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
• Be the first point of contact for employee HR queries – offering excellent service via email, phone, or in person
• Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
• Support payroll by ensuring accurate data processing and responding to payroll-related queries
• Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
• Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
• Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
• Act as a subject matter expert on Right to Work checks and DBS administration
• Champion process improvement, support HR system usage, and deliver training where needed

Requirements

• CIPD Level 3 qualified (minimum)
• Previous experience in a busy HR or People Team
• Excellent attention to detail and organisational skills
• Strong interpersonal and written communication skills
• Comfortable handling sensitive, confidential information
• Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
• Proactive, adaptable, and ready to support change

Skills

• HR administration
• HR systems
• Microsoft Office tools (Word, Excel, PowerPoint)
• UK employment law
• Payroll processes

Location

• Upminster
• Brentwood

Work Type

• Full-time
• Hybrid

Experience Level

• HR administration experience
• Ready to take the next step in career

Education Level

• CIPD Level 3 qualified

Salary/Compensations

• Circa £35,000 per annum

Benefits

• 25 days annual leave, plus bank holidays
• Annual bonus (up to 4%) - subject to performance
• Matched pension contributions (5–6%)
• Life assurance
• Access to our industry-leading training academy
• Discounts, vouchers, and financial aid programs

About the Company

• Arcus FM places people at the heart of everything they do.
• We’re an award-winning facilities management provider that values expertise and commitment.
• We actively promote from within and offer career progression opportunities across our nationwide operations.