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About the Role

Ghirardelli seeks Retail Hourly Associates to be brand ambassadors, provide world-class guest experiences, merchandise, stock, and sell premium chocolate. This role is crucial for the company's vision to be America's #1 premium chocolate company and to enhance the consumer's chocolate experience.

Responsibilities

• Provide exceptional guest service.
• Manage cash handling and credit card processing according to company procedures.
• Assemble proprietary retail items per recipe guidelines.
• Maintain adequate supply of retail product on the sales floor and in back stock.
• Ensure all products are appropriately priced and signed.
• Maintain sales floor and products to company standards for cleanliness, arrangement, and display.
• Maintain detailed knowledge of all products, pricing, and company history.
• Utilize product knowledge to satisfy guest inquiries and create up-sell opportunities.
• Gift-wrap items for sale per company guidelines.
• Follow food safety guidelines and maintain clean and sanitary conditions for table tops, serve ware, floors, and trash receptacles.
• Keep all fountain and condiment supplies stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion.
• Clean windows and mirrors as needed or directed by a supervisor/manager.
• Maintain guest and employee washing facilities in good working order and sanitary condition.
• Properly set up, maintain, and break down the fountain area.
• Replenish toppings and fountain items throughout the day, minimizing food waste.
• Maintain proper levels and required ice cream flavors.
• Keep knowledge current on all fountain products and their preparation.
• Work as a "Topper" or "Scooper" as needed.
• Perform "Semi-Table Service" for guest satisfaction.
• Maintain all candy making equipment and supplies, and know all recipes.
• Perform Chocolateer tasks including cashiering, candy making, stocking merchandise, pre-packing, and fountain duties.
• Merchandise, stock, and provide excellent guest service while selling premium chocolate.
• Maintain the brand image and equity by correctly representing the company.

Requirements

• Previous retail experience is desirable.
• Must be high energy.
• Reliable.
• Strong work ethic.
• Ability to work all shifts, including nights and weekends.
• Must be 18 years old.
• For San Francisco based employees: fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together).

Skills

• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Ability to manage time effectively.
• Ability to maintain a smile, pleasant demeanor, and provide superior guest service.
• Ability to operate a dishwashing machine.

Location

• San Francisco
• Ghirardelli Square

Work Type

• Hourly
• Full-time
• Part-time
• Shifts could be up to 2 hours before/after store hours for prep/cleaning.
• Store Hours: Monday - Sunday 9:00am - 10:00pm

Experience Level

• Previous retail experience desirable

Education Level

• High school diploma preferred

Salary/Compensations

• $19.25/hr + Tips!
• Quarterly Bonus opportunity!

Benefits

• Holiday Pay: 1.5x pay for worked holidays!
• Free Sundae or shake on every shift!
• Employee Discount: 50% off everything!

About the Company

• At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
• Our commitment to Making Life A Bite Better inspires our products and business practices.
• We support personal and professional growth, recognizing each employee’s contribution to Ghirardelli’s success.
• Ghirardelli's Restaurant and Retail division has grown from a single soda fountain and retail store in Ghirardelli Square into a dynamic department with over 700 colleagues.
• Our objective is to be America's #1 premium chocolate company.
• Ghirardelli is part of the Lindt & Sprüngli Group.
• The Lindt & Sprüngli Group aims to achieve bold ambitions, powered by purpose and a unique culture of community and mutual support.
• Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.
• The long-established Swiss company, rooted in Zurich, is a global leader in the premium chocolate category.
• Lindt & Sprüngli produces quality chocolates at its 12 factories in Europe and the USA.
• Its products are sold by 41 subsidiaries and branch offices in approximately 620 own stores, and via a network of around 100 distributors globally.
• With approximately 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.
• Our commitment to a sustainable tomorrow is a key element driving company actions and ambitions.
• Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.