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About the Role

Ghirardelli employees represent the company, distinguishing it from other retailers and acting as brand ambassadors. The Restaurant and Retail division has grown significantly, aiming to be America's #1 premium chocolate company by providing a world-class guest experience. This role involves merchandising, stocking, and delivering excellent guest service while selling premium chocolate.

Responsibilities

• Provide exceptional guest service.
• Manage cash handling and credit card processing procedures.
• Assemble proprietary retail items following recipe guidelines.
• Maintain adequate supply of retail products on the sales floor and in back stock.
• Ensure all products are appropriately priced and signed per company guidelines.
• Maintain sales floor and products to company standards for cleanliness, arrangement, and display.
• Maintain detailed knowledge of all products, pricing, and company history.
• Utilize product knowledge to satisfy guest inquiries and create up-sell opportunities.
• Gift-wrap items per company guidelines and standards.
• Follow food safety guidelines and maintain clean and sanitary conditions for tables, serve ware, floors, and trash receptacles.
• Keep all fountain and condiment supplies stocked and in good condition.
• Maintain a clean and orderly stockroom.
• Clean windows and mirrors as needed or directed by a Supervisor/Manager.
• Maintain guest and employee washing facilities in good working order and in a clean, sanitary condition.
• Properly set up, maintain, and break down the fountain area.
• Replenish toppings and various fountain items throughout the day, minimizing food waste.
• Maintain the proper level and all required ice cream flavors.
• Keep knowledge level current of all fountain products and their required preparation.
• Work as a "Topper" or "Scooper" as needed.
• Perform "Semi-Table Service" as part of overall guest satisfaction.
• Maintain all candy making equipment and supplies in good working order, and know all recipes.
• Perform cashiering duties.
• Perform pre-packing duties.

Requirements

• High energy
• Reliable
• Strong work ethic
• Ability to work all shifts including nights and weekends
• Must be 18 years old
• Previous retail experience is desirable
• For San Francisco based employees: Must be fully vaccinated for COVID-19 if operating within indoor dining settings, as defined by the order of the health officer (C19-07y-Safer Return Together).

Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide superior guest service
• Ability to operate a dishwashing machine

Location

• San Francisco

Work Type

• Immediate openings
• Ability to start in days
• Shifts could be up to 2 hours before/after store hours for prep/cleaning
• Hourly

Experience Level

• Previous retail experience is desirable

Education Level

• High school diploma preferred

Salary/Compensations

• Starting Pay - $19.25/hr + Tips!
• Quarterly Bonus opportunity!!

Benefits

• Holiday Pay – 1.5x pay for worked holidays!
• Free Sundae or shake on every Shift!!
• Employee Discount – 50% off everything!

About the Company

• At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
• Our commitment to Making Life A Bite Better inspires both our products and business practices.
• We support personal and professional growth, recognizing each employee’s contribution impacts Ghirardelli’s success.
• Ghirardelli is part of the Lindt & Sprüngli Group.
• The Lindt & Sprüngli Group aims to achieve bold ambitions, powered by purpose and a unique culture of community and mutual support.
• The group has a proud tradition, yet constantly evolves to set new standards.
• Across diverse local teams, we think globally and act locally, empowering people to grow, take ownership, and shape a sustainable future.
• Lindt & Sprüngli is a responsible “employer of choice” providing an inspiring people experience.
• Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.
• The long-established Swiss company, with roots in Zurich, is a global leader in the premium chocolate category.
• Lindt & Sprüngli produces quality chocolates at 12 factories in Europe and the USA.
• Its products are sold by 41 subsidiaries and branch offices in approximately 620 of its own stores, and via a network of around 100 distributors globally.
• With approximately 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.
• Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions.
• Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.