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About the Role

Ghirardelli honors tradition and drives innovation to be the top choice for premium chocolate. The company's commitment to Making Life A Bite Better inspires its products and business practices. Ghirardelli supports personal and professional growth, recognizing that each employee's contribution directly impacts company success. Join a dynamic team to help shape Ghirardelli's future. Ghirardelli employees are the face of the company, ambassadors of the brand, and crucial to providing a world-class guest experience. This role involves merchandising, stocking, and providing excellent guest service while selling premium chocolate.

Responsibilities

• Provide exceptional guest service
• Effectively manage cash handling and credit card processing procedures
• Assemble proprietary retail items per recipe guidelines
• Maintain adequate supply of all retail product on the sales floor and in back stock
• Ensure all product is appropriately priced and signed
• Maintain sales floor and products to company standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and company history
• Utilize product and pricing knowledge to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap items for sale as needed
• Follow food safety guidelines and maintain clean and sanitary table tops, serve ware, floors, and trash receptacles
• Keep all fountain and condiment supplies stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors as needed or directed
• Maintain guest and employee washing facilities in good working order and clean, sanitary condition
• Properly set up, maintain, and break down fountain area
• Replenish toppings and various fountain items throughout the day as needed
• Minimize or eliminate food waste
• Maintain proper level and all required ice cream flavors
• Keep knowledge current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function for guest satisfaction
• Maintain all candy making equipment and supplies in good working order
• Know all candy making recipes
• Perform cashiering duties
• Perform candy making duties
• Perform stocking merchandise duties
• Perform pre-packing duties
• Perform fountain duties

Requirements

• Must be 18 years old
• High energy
• Reliable
• Strong work ethic
• Ability to work all shifts including nights and weekends
• Ability to maintain the brand image and equity of the business by representing the company image correctly
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to maintain a smile, pleasant demeanor and provide superior guest service
• Ability to operate a dishwashing machine

Skills

• Basic math computation skills
• Strong oral communication skills
• Strong written communication skills
• Ability to manage time effectively

Location

• San Francisco

Work Type

• Full-time
• Part-time
• Shift work
• Nights
• Weekends

Experience Level

• Previous retail experience desirable

Education Level

• High school diploma preferred

Salary/Compensations

• $19.25/hr + Tips

Benefits

• 1.5x pay for worked holidays
• Free sundae or shake on every shift
• 50% off employee discount on everything
• Quarterly bonus opportunity

About the Company

• Ghirardelli honors tradition and drives innovation, aiming to be the top choice for premium chocolate. Its commitment to Making Life A Bite Better inspires both products and business practices. Ghirardelli supports personal and professional growth, recognizing each employee’s contribution impacts company growth and success. Over the past 48 years, Ghirardelli's Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department with over 700 colleagues. The company's vision is changing the way consumers experience chocolate, with the objective to be America's #1 premium chocolate company.
• Ghirardelli is part of the Lindt & Sprüngli Group, an international company enchanting the world with chocolate for over 180 years. The long-established Swiss company, rooted in Zurich, is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates at 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores, and via a network of around 100 distributors globally. With approximately 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. The company is committed to contributing to a sustainable tomorrow, with the Lindt & Sprüngli Farming Program serving as its Responsible Sourcing Standard for cocoa since 2008.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together).
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.