Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a Manager, Finance & Strategy to partner with our Support Operations teams. In this role, you will own the financial models, analytics, and planning processes for our global support operations. You will collaborate closely with Support leadership, Workforce Management, and S&O to connect operational reality to financial outcomes and drive informed decision-making.

Responsibilities

• Own and develop cost models across regions, ensuring robust methodology, clean inputs, and clear documentation.
• Lead weekly and monthly performance reviews by synthesizing Support OKRs, financials, and operations metrics into crisp insights and recommendations for leadership.
• Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling, and cost plans.
• Design and maintain allocation keys and cost attribution logic to fairly and transparently reflect Support economics.
• Run deep-dive variance analyses versus budget, explaining root causes, separating structural versus one-off effects, and quantifying the impact of actions or policy changes.

Requirements

• 5+ years of experience in finance, strategy, analytics, or similar, ideally in an operations-heavy or customer support environment.
• Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models, and scenario analysis).
• Experience working as a business partner with cross-functional teams, balancing short-term firefighting with long-term improvements.
• Comfort with ambiguity and incomplete data: ability to structure problems, make reasonable assumptions, and iterate quickly as better information becomes available.

Skills

• Excel/Sheets
• BI tools
• SQL/Looker/Snowflake

Location

• Global

Work Type

• Full-time

Experience Level

• 5+ years

Benefits

• Competitive compensation and benefits

About the Company

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
• In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
• In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way.
• At Wolt, our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants.
• The Support Finance & Strategy team turns data into decisions – making sure we deliver great service while staying disciplined on costs.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
• That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.